Senior Customer Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take ownership of the technical aspects of enterprise onboardings, starting from initial architectural discussions to a stable live rollout at scale.

• Design and implement integrations for identity and authentication, including OIDC, Entra ID, and Frontline Identity.

• Create and manage user provisioning utilizing SCIM.

• Develop REST API integrations and establish connections to HR and operational systems such as SAP SuccessFactors, Workday, or UKG.

• Provide guidance and support to customer IT teams, partners, and external development collaborators.

• Construct initial integrations or prototypes as needed, followed by documentation and handover.

• Oversee the deployment of agents, MCP-based tool access, and agent-to-agent scenarios for enterprise clients.

• Define authentication and data boundaries for customer-facing AI solutions.

• Collaborate with customer project management, IT, security, functional departments, and works councils.

• Make technical decisions and relay customer feedback to product and engineering teams.

• Travel to customer sites regularly, approximately 10–30% of the time.

⛳️ Requirements

• 3 to 5 or more years of experience in IT or tech consulting, customer engineering, forward deployed engineering, solutions engineering, or SaaS implementation.

• Genuine enterprise exposure.

• Practical experience with enterprise integration and identity management, including SSO and authentication (OIDC, OAuth, Entra ID or similar).

• Familiarity with REST APIs and API-based integrations within enterprise IT settings.

• Customer-facing technical responsibilities in enterprise projects.

• Ability to make informed technical decisions in collaboration with IT, security, and functional departments.

• Technical expertise without the necessity of being a full-time production developer.

• Capability to read code, review designs, debug integrations, and create functional prototypes.

• Proficiency in German at a C1 level or higher.

• Fluent in English.

• Experience with SCIM provisioning is preferred.

• Familiarity with integrating HR or workforce systems such as SAP SuccessFactors, Workday, or UKG is preferred.

• Up-to-date knowledge of agentic AI, MCP, A2A, EMA, and related authentication topics is preferred.

• Previous experience as a Customer Engineer or Forward Deployed Engineer at a product company is preferred.

• Experience with workflow automation tools like n8n is preferred.

• Comfort in working with logs, metrics, and dashboards is preferred.

• Experience with German co-determination and enterprise data protection is preferred.

• Legally eligible to work in the European Union or United Kingdom without requiring visa sponsorship.

🏝️ Benefits

• Remote-first work model allowing flexibility to work from home.

• Occasional team events, workshops, or meetings hosted in Berlin or Stuttgart offices.

• E-Gym-Wellpass membership provided.

• Job bike leasing available.

• Regular team events and culture days.

• Opportunity to work abroad within the European Union.

• Flexible remote work arrangements discussed during the interview.