Senior Customer Engineer

This is a fully remote position, open to applicants in India, +3 more countries.

📋 Description

• Evaluate customer and CSP needs that extend beyond Aduna's standard product offerings and determine technical viability.

• Develop technical solutions and platform modifications in accordance with CAMARA, TM Forum, and Open Gateway standards when feasible.

• Diagnose issues in collaboration with customer integration teams and CSP engineering partners, ensuring successful integrations.

• Convert market demands into technical suggestions for Product and Engineering teams.

• Recognize recurring integration trends and assist in defining standard product capabilities.

• Provide insights from customers and CSPs to advance Network API standards.

• Create and uphold technical demonstrations, proofs of concept, and reference implementations.

• Assist with customer prototyping and validation of early-stage solutions.

• Generate technical documentation, design proposals, and engineering requirements.

• Work alongside Product Management to integrate feedback from customers and operators into platform enhancements.

• Disseminate knowledge and best practices throughout the Customer Engineering team.

⛳️ Requirements

• Robust engineering background with practical experience in API integration, solution architecture, platform engineering, or similar technical fields.

• Profound knowledge of contemporary APIs, integration methodologies, authentication processes, and distributed systems.

• Proven experience collaborating directly with customers on resolving technical issues and designing solutions.

• Capability to independently assess intricate technical problems and drive solutions from initial concept to final implementation.

• Excellent written and verbal communication skills, with the ability to convey technical information to both technical and non-technical audiences.

• Experience in producing technical documentation, architectural suggestions, and integration instructions.

• Self-motivated mindset with a strong sense of ownership and responsibility.

• Ability to effectively function in a global setting across diverse cultures and time zones.

• Collaborative mindset and willingness to share knowledge across teams and departments.

• Background in working with telecommunications operators, CSPs, or network infrastructure providers.

• Familiarity with CAMARA APIs, Open Gateway, TM Forum standards, or related telecom industry initiatives.

• Understanding of OAuth 2.0, OpenID Connect, and CIBA authentication processes.

• Experience in API productization and API lifecycle management.

• Exposure to standards organizations such as CAMARA, TM Forum, or GSMA.

• Experience in designing solutions for developers, developer tools, or platform integrations.

🏝️ Benefits

• Competitive local employment package.

• Flexible working arrangements.

• Opportunity to collaborate with a global team of industry experts.

• Professional development and learning opportunities.

• Exposure to state-of-the-art technology and industry transformation initiatives.

• A chance to contribute to shaping the future of the global Network API ecosystem.