Product and Partner Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the comprehensive operationalization of Point of Care products and partnerships from the initial concept to launch.

• Manage pilot initiatives and lead interdisciplinary teams.

• Create standard operating procedures (SOPs), technology specifications, vendor and client specification documents, Workfront templates, and Sales and Account presentations.

• Convert product strategy into workflows, requirement intake processes, and execution playbooks.

• Establish roles, responsibilities, service level agreements (SLAs), and handoff processes among internal teams and external partners.

• Take ownership of cross-functional launch readiness, which includes checklists, timelines, and risk mitigation strategies.

• Ensure products are prepared for sale, execution, and support.

• Define requirements and verify readiness with vendors and platform partners.

• Document specifications, SLAs, and escalation procedures.

• Assist in partner onboarding, quality assurance, and ongoing performance evaluations.

• Define operational requirements and real-world use cases in collaboration with Technology and SDS teams.

• Support user acceptance testing (UAT) and launch readiness.

• Provide training to Sales, internal teams, and key stakeholders.

• Develop and maintain SOPs, workflow documentation, requirements documents, and product playbooks.

• Transition ongoing management to functional leaders post-product launch.

• Monitor product adoption, execution quality, and operational performance.

• Collect feedback and promote continuous improvement.

⛳️ Requirements

• 5 to 8+ years of experience in Product Operations, Product Implementation, Marketing Operations, or Ad Operations.

• Demonstrated ability in designing, documenting, and implementing processes in previous roles.

• Experience in managing third-party vendors and partner relationships.

• Proven track record of building and leading cross-functional teams.

• Experience in managing pilot projects.

• Strong skills in process design, documentation, and cross-functional leadership.

• Ability to operationalize products with both internal and external partners.

• Comfortable navigating uncertainty and providing clarity without direct authority.

• Proficient with Microsoft products.

• Experience with electronic health records (EHR), healthcare advertising, ad tech, or other regulated digital products is advantageous.

• Agency or pharmaceutical experience is beneficial.

• Familiarity with Workfront or similar project management software is a plus.

• Experience collaborating with Legal, Procurement, and Technology teams on vendor onboarding is advantageous.

• Must possess legal authorization to work in the United States.

• This role is not eligible for employer sponsorship now or in the future.

🏝️ Benefits

• PACT Bonus Program providing monthly monetary bonuses ranging from $500 to $2,500.

• Unlimited Paid Time Off (PTO).

• 401K plan.

• Pet Insurance coverage.

• Health, Dental, and Vision insurance.

• Employer-paid Short-Term Disability (STD), Long-Term Disability (LTD), Critical Illness, Accident, Hospital, and Life Insurance.

• Comprehensive onboarding program.

• Team Impact activities.

• Team HOPE philanthropic initiatives.

• Opportunities for professional development and meaningful work.

• Fully remote work option, with hybrid arrangements for employees located within 40 miles of a Relevate Health office.

• In-person team meetings held a few times a year.