Manager, Growth Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Transform strategic growth objectives into coordinated actions spanning campaigns, partnerships, sales initiatives, and internal processes.

• Develop actionable strategies, engage stakeholders, document workflows, and ensure transparency regarding progress and subsequent actions.

• Enhance the integrated GTM dashboard, incorporating opportunities for AI and automation improvements.

• Create regular metrics and reports, guaranteeing that data is consolidated, precise, and aligned with growth objectives.

• Assess new tools, oversee implementation, and ensure effective adoption by the team.

• Manage pipeline hygiene and visibility while supporting weekly pipeline reviews, restructuring, and qualification efforts.

• Maintain templates for account planning and checklists for proposal submissions; coordinate sales preparations, debriefs, and follow-ups.

• Facilitate the readiness of new offerings by converting go-to-market strategies into repeatable sales processes, materials, and workflows.

• Organize partnership activities, partner documentation, meetings, follow-ups, and strategic engagement opportunities.

• Lead and manage strategic Growth Operations initiatives, including improvements in HubSpot, community advocacy, and industry research projects.

• Enhance cross-functional communication and centralize information concerning pipeline, partners, and projects.

• Identify bottlenecks and develop repeatable systems and processes to minimize manual tasks and friction.

• Produce playbooks, standard operating procedures (SOPs), and templates to clarify roles and streamline workflows.

• Conduct growth team huddles, cross-team forums, and retrospective meetings.

• Manage vendor relationships as needed.

• Establish development goals, seek feedback, contribute to internal initiatives, and identify smarter process enhancements.

⛳️ Requirements

• Strong skills in project and program management, translating strategic priorities into organized plans and coordinating multiple workstreams to execution.

• Capability to lead cross-functional initiatives, align stakeholders, and drive ownership, decision-making, and follow-through.

• Proficiency in managing upwards by anticipating needs, highlighting risks and decisions, and providing leadership with visibility into progress and priorities.

• Experience in shaping and enhancing project management systems, processes, and workflows.

• Exceptional facilitation and communication abilities for meetings and collaborative sessions across teams and levels of seniority.

• Highly organized and process-oriented, demonstrating strong judgment, initiative, and practical problem-solving skills.

• Strong analytical and reporting capabilities, consolidating information and aiding in data-driven decision-making.

• Comfortable working across CRM, reporting, project management, and collaboration platforms.

• Critical experience with HubSpot and utilizing automation or AI to enhance workflows.

🏝️ Benefits

• Comprehensive health and dental insurance with no waiting period – your benefits commence on day one.

• Mental health resources, including an Employee Assistance Program (EAP) and access to the Headspace app.

• 4 weeks of vacation, additional office closures, Flex Fridays, and extended long weekends throughout the summer.

• Wellbeing allowance.

• Flexible additional time off to care for family, support mental health, or observe significant religious or cultural holidays.

• Parental leave benefits.

• $2,000 annual support for professional and personal development, including funding and time off for learning.

• Reimbursement for home office and communication expenses.

• Charitable donation matching.

• Flexible work arrangements with adjustable schedules.

• Two annual town halls in Toronto, featuring engaging sessions and enjoyable team activities.

• Supportive leadership and career development, including continuous coaching and feedback, formal quarterly evaluations, annual performance reviews, and separate annual development meetings.

• Opportunity to work abroad for up to four weeks in eligible countries, subject to a minimum tenure based on the role and circumstances.

• A values-driven culture emphasizing humanity, trust, agility, and growth.