Senior Customer Development Executive – Public Sector

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Develop and maintain trusted relationships with key decision-makers at customer organizations.

• Conduct regular Strategic Business Reviews to ensure alignment between customer objectives and Iron Mountain's solutions.

• Evaluate customer requirements to identify growth opportunities within designated accounts.

• Present customized records management and digital solutions.

• Collaborate with Account Executives on contract renewals and responses to RFPs.

• Negotiate pricing models and Service Level Agreements (SLAs) to safeguard and maintain key accounts.

• Work cross-functionally with internal teams using Salesforce to produce accurate quotes, Price Approval Models, and Statements of Work.

• Promptly investigate service and billing issues.

• Partner with field operations and customer care teams to address escalations and retain accounts at risk.

• Support public sector and enterprise clients by aligning their goals with Iron Mountain's information management solutions.

⛳️ Requirements

• Bachelor's degree in business or a related discipline.

• In-depth understanding of Records Management, Digitization, and Asset Lifecycle Management solutions.

• Demonstrated experience in account management, contract negotiation, and engagement with public sector clients (Federal).

• Proven track record in navigating RFPs, managing SLAs, and addressing complex client escalations.

• Willingness to travel up to 10% as necessary (Metro DC area).

🏝️ Benefits

• Competitive salary and benefits package aligned with experience.

• Flexible work arrangements to promote work-life balance.

• Comprehensive health, wellness, and retirement programs.

• Opportunities for ongoing learning and professional development.