Senior Customer Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical authority for customer implementations and adoption initiatives across the Harness AppSec suite.

• Offer direct technical support and consulting throughout the stages of onboarding, implementation, adoption, and value realization.

• Create strategic success plans for accounts and align them with customer leadership.

• Maintain comprehensive knowledge of the Harness platform, AppSec modules, AI applications, security practices, DevOps, SecOps, application security, cloud architectures, networks, infrastructure, and current industry trends.

• Examine customer usage data to uncover trends, identify adoption gaps, and discover optimization opportunities.

• Provide actionable recommendations encompassing technology, processes, and personnel dimensions.

• Relay customer feedback to product management and collaborate with sales, product, and engineering teams.

• Conduct business reviews and regular customer check-ins.

• Identify at-risk accounts through analysis of churn and adoption metrics.

• Contribute to customer success processes, tools, resources, reference architectures, best-practice guides, and enablement materials.

• Engage in Harness Community forums.

⛳️ Requirements

• Over 7 years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management within the software or technology sectors.

• More than 5 years of experience with a variety of cloud, infrastructure, container, orchestration, CI/CD, DevOps, scripting, and application security solutions.

• Experience in cloud and infrastructure environments with AWS, GCP, Azure, Terraform, CloudFormation, and Linux.

• Familiarity with Kubernetes, Helm, Kustomize, OpenShift, or PCF.

• Proficient in Jenkins, GitHub Actions, GitLab CI, Harness Pipelines, Jira, or ServiceNow.

• Programming and scripting proficiency in Python, Bash, YAML, and optionally Go.

• Understanding of SAST, DAST, SCA, IAST, SBOM generation, API security testing, penetration testing fundamentals, SIEM, and SOAR platforms.

• Preferred experience in security engineering and architecture, application security, API and AI security, development, DevOps, SecOps, or web security.

• Ability to learn and engage with emerging AI, DevOps, cloud, and security technologies.

• Outstanding interpersonal, communication, and relationship-building abilities.

• Strong problem-solving and analytical capabilities.

• Capacity to manage multiple priorities and meet deadlines.

• Expertise in the Kubernetes ecosystem, including releases, upgrades, and troubleshooting.

• Extensive AWS experience, covering infrastructure provisioning, VPC, EKS, S3, EBS, EFS, and EC2.

• Proficiency in the Linux ecosystem.

• Troubleshooting skills applicable to Kubernetes, cloud, and Linux environments.

• Programming/scripting experience with the ability to develop custom integrations.

• A bachelor's degree in a relevant field is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and the possibility for remote work.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive work environment.