Senior Manager, Services Portfolio – Learning Architecture

This is a fully remote position, open to applicants in Illinois, +5 more states.

📋 Description

• Oversee the Portfolio Architects within the Global Services Portfolio.

• Transform portfolio strategies into credible consulting services and comprehensive Education programs.

• Manage service design, Education strategy, offering creation, ODT and ILT curricula, along with the Training Subscription model.

• Develop, standardize, and enhance creation and maintenance processes in line with product roadmaps, releases, and retirements.

• Take ownership of architecture, methodology, scope, outcomes, technical requirements, and validation for consulting service offerings.

• Guide the development of new offerings and the improvement of existing Education services.

• Establish and uphold service design, content, lab standards, and templates.

• Set the direction for Professional Services Education across on-demand, instructor-led, and hybrid delivery methods.

• Manage the TRG master curriculum and ODT/ILT source content.

• Direct Training Subscription priorities and monitor adoption rates.

• Ensure that Architects create and maintain Education content, including in Articulate.

• Oversee service and Education maintenance lifecycles, capacity allocation, roadmap alignment, and feedback mechanisms.

• Recruit, onboard, manage, and develop Portfolio Architects, including performance management and career progression.

• Lead the team through the transition to a new operating model.

• Foster capabilities in service design, Education design, delivery, modern authoring, and AI-enabled production.

• Manage project dependencies, costs, schedules, risks, and ensure timely delivery within budget.

• Oversee the team budget and advocate for resources, tools, and lab environments.

• Participate in weekly portfolio management calls and quarterly portfolio reviews.

• Collaborate with Strategy & Innovation, Enablement & Creative, Program Management, Product, Customer Success, Customer Care, Sales, and Partners.

• Act as the senior escalation point for unresolved portfolio content issues.

⛳️ Requirements

• Candidates must be authorized to work for any employer in the U.S. without sponsorship.

• A minimum of 10 years of overall experience in Information Security.

• At least 5 years of experience in vulnerability management and broader cybersecurity operations.

• A minimum of 7 years of experience in professional services, consulting, technical support, sales engineering, or technical training.

• Demonstrated experience in setting Education strategy and designing and delivering technical curricula across various formats, including subscription or learning platform offerings.

• Over 3 years of experience leading technical, content, or consulting teams, including line management and guiding experienced teams through changes.

• Familiarity with the complete offering or product delivery lifecycle: requirements analysis, design, testing, and implementation.

• Experience in cross-functional and cross-organizational program management, including gathering customer and stakeholder requirements.

• A B.S. or M.S. degree in Computer Science or a related field is preferred; equivalent experience will be considered.

• Extensive knowledge of Windows and Linux operating systems.

• In-depth understanding of TCP/IP networking.

• Proficiency in web application, container, and cloud security, including AWS/Azure.

• Familiarity with ICS/SCADA systems.

• Working knowledge of instructional design frameworks.

• Experience with authoring tools such as Articulate.

• Business and technical acumen, encompassing budget management and capacity planning.

• CISSP, CISM, or PMP certifications are preferred.

• Excellent written and verbal communication skills.

• Strong interpersonal abilities and capacity to influence across teams and at senior levels.

• Capability to work independently in an agile, geographically distributed team environment.

🏝️ Benefits

• Medical, dental, vision, disability, and life insurance.

• 401(k) retirement savings plan with company matching.

• Employee stock purchase program.

• Employee referral initiative.

• Flexible spending accounts.

• Employee Assistance Program (EAP).

• Education assistance programs.

• Parental leave benefits.

• Paid time off (PTO).

• Company-paid holidays.

• Health and wellness events.

• Community engagement programs.

• Eligibility for variable compensation/bonuses for non-sales roles.

• Flexible remote work arrangement.

• Designated Friday focus day.