Senior CRM Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Create and execute CRM strategies aimed at enhancing and optimizing conversion rates across different phases of the customer lifecycle.

• Assist in the planning and implementation of CRM journeys and campaigns, ensuring that established strategies are effectively executed.

• Perform tests and experiments to confirm hypotheses and enhance campaign performance.

• Evaluate and analyze the outcomes of CRM campaigns, generating insights for ongoing improvement.

• Partner with internal teams, including data, martech, and UX, to guarantee the integration and efficacy of CRM initiatives.

• Discover new growth and optimization prospects throughout the customer lifecycle.

• Offer guidance and support to the designated team, ensuring the smooth execution of CRM operations.

⛳️ Requirements

• A minimum of 5 years of practical experience in CRM.

• Familiarity with Salesforce.

• Demonstrated experience in projects centered on customer lifecycle optimization.

• In-depth knowledge of CRM operations.

• Strong analytical skills and the capability to work with data to produce actionable insights.

• Excellent communication and collaboration abilities to effectively engage with cross-functional teams.

• Prior experience with Salesforce Marketing Cloud.

• Certifications in CRM or digital marketing tools are advantageous.

• Experience in agency or consulting settings is a plus.

• Knowledge of the Insider platform is a bonus.

🏝️ Benefits

• Meal voucher/Food allowance

• Medical insurance

• Dental insurance

• Day off

• Gympass/TotalPass

• Childcare assistance

• Pet assistance

• Fuel allowance

• Home office allowance

• Education reimbursement

• Free online health platform

• E-learning – Stefanini Academy with a variety of courses

• Mentoring – Mentorship platform

• Discounts at institutions offering undergraduate, graduate, language, and professional development courses

• Benefits and discounts at leading establishments