Senior CRM Account Executive – HCLS

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with line of business leaders in call centers, customer service, field operations, Revenue Operations, and Sales sectors.

• Cultivate relationships with customer executives and decision-makers to gain insights into their CRM priorities and purchasing processes.

• Create account and territory strategies that highlight key customers, growth prospects, and necessary actions.

• Manage client relationship mapping and coordinate account strategies with a diverse virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.

• Serve as a trusted advisor to customers on how ServiceNow CRM can facilitate the achievement of their business objectives.

• Conduct Customer Business Reviews to comprehend business use cases and objectives, evaluate customer adoption, and pinpoint expansion opportunities.

• Demonstrate, present, and instill confidence in customers to invest in ServiceNow CRM Solutions.

⛳️ Requirements

• Located in the Southeast US, with convenient access to a major airport for travel.

• Over 10 years of sales experience in a software or solutions sales organization.

• More than 5 years of experience in selling CRM or applicable front office SaaS applications (e.g., CSM, FSM, Source to Pay).

• Strong preference for experience selling to the Enterprise segment (5K+ employees) and in the Healthcare and Life Sciences (HCLS) industry.

• Proven ability to establish trusted relationships with current and prospective clients as well as other teams.

• Experience in generating new business, negotiating deals, and sustaining strong C-Level relationships.

• A history of consistently meeting or exceeding annual sales targets and high quota attainment.

• Experience in utilizing or critically evaluating the integration of AI into work processes, decision-making, or problem-solving.

• A commitment to fostering a customer success mindset in a collaborative environment.

• Availability to travel up to 50% of the time.

🏝️ Benefits

• Flexible or remote work options.

• Travel opportunities up to 50% as part of the position.

• Equal employment opportunity and support for reasonable accommodations.