Senior CRM Account Executive – HCLS

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with line of business leaders in call center and customer service, field operations, Revenue Operations, and Sales sectors.

• Cultivate relationships with customer executives and decision-makers, gaining insights into their CRM priorities and purchasing processes.

• Create account and territory plans to identify key customers, growth potentials, and necessary actions to pursue them.

• Manage client relationship mapping and coordinate account strategies.

• Lead a diverse virtual team that includes Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.

• Act as a trusted advisor to customers on how ServiceNow CRM can assist in achieving their business objectives.

• Conduct Customer Business Reviews to comprehend business use cases and goals, assess customer adoption, and pinpoint expansion opportunities.

• Facilitate discovery sessions, utilize value-based selling, showcase and demonstrate ServiceNow CRM Solutions, and achieve measurable business outcomes.

⛳️ Requirements

• Currently based in Southern US, within a reasonable distance to a major airport for travel purposes.

• A minimum of 10 years of sales experience in a software or solutions sales environment.

• At least 5 years of experience selling CRM or relevant front office SaaS applications (e.g., CSM, FSM, Source to Pay).

• Strong preference for experience selling to the enterprise segment (5K+ employees) and within the healthcare and life sciences industry.

• Proven ability to establish trusted relationships with current and prospective clients as well as with other teams.

• Skilled in generating new business, negotiating deals, and maintaining strong C-Level relationships.

• Demonstrated history of achieving high quota attainment and consistently meeting annual sales goals.

• Experience in leveraging or critically evaluating the integration of AI into work processes, decision-making, or problem-solving.

• Experience in fostering a customer success-oriented approach within a collaborative team environment.

• Willingness to travel up to 50%.

🏝️ Benefits

• Flexible or remote work options available.

• Opportunities for travel up to 50%.