Senior CRM Account Executive – HCLS

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Facilitate discovery sessions and utilize value-based selling techniques to achieve measurable business results.

• Influence the growth of ServiceNow’s CRM business through dynamic and transformative sales initiatives.

• Present, showcase, and elucidate ServiceNow CRM solutions to clients.

• Engage with line-of-business leaders across call centers, customer service, field operations, Revenue Operations, and Sales departments.

• Cultivate relationships with customer executives and decision-makers to grasp their CRM priorities and purchasing processes.

• Create account and territory strategies that identify key customers, growth prospects, and necessary actions.

• Manage client relationship mapping and coordinate account strategies.

• Lead a diverse virtual team comprising Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.

• Guide customers on how ServiceNow CRM can assist in achieving their business objectives.

• Conduct Customer Business Reviews to comprehend use cases, goals, adoption rates, and opportunities for expansion.

⛳️ Requirements

• Must be located in the greater Philadelphia area, PA.

• At least 10 years of sales experience within a software or solutions sales organization.

• A minimum of 5 years of experience selling CRM or related front office SaaS applications (e.g., CSM, FSM, Source to Pay).

• Strong preference for a proven track record in selling to the enterprise segment (5K+ employees) and the HCLS industry.

• Experience in building trusted relationships with current and prospective clients as well as other teams.

• Proven ability to generate new business, negotiate agreements, and maintain robust C-Level relationships.

• Demonstrated history of meeting high quotas and consistently achieving annual sales goals.

• Familiarity with leveraging or critically assessing the integration of AI into work processes, decision-making, or problem-solving.

• Experience fostering a customer success-oriented culture in a collaborative environment.

• Willingness to travel up to 50% of the time.

• Employment is contingent upon obtaining any necessary export licenses or other export-control approvals.

🏝️ Benefits

• Flexible or remote working arrangements.

• Commitment to equal opportunity employment.

• Reasonable accommodations available throughout the application process.