Senior CRM Account Executive – HCLS

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Engage with line of business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations.

• Cultivate relationships with customer executives and decision-makers, gaining insights into CRM priorities and purchasing procedures.

• Create account and territory strategies that pinpoint priority customers, growth prospects, and necessary actions to pursue them.

• Manage client relationship mapping and orchestrate account strategies effectively.

• Lead a diverse virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.

• Guide customers on how ServiceNow CRM can assist in achieving their business objectives.

• Conduct Customer Business Reviews to gain insights into business use cases and goals, customer adoption, and expansion possibilities.

• Demonstrate, present, and instill confidence in customers to invest in ServiceNow CRM Solutions.

⛳️ Requirements

• Reside in or near Charlotte, North Carolina.

• Over 10 years of sales experience in a software or solutions sales organization.

• Proven success in selling CRM or related solutions (FSM, S2P, Q2C) to Enterprise HCLS.

• Experience in building trusted relationships with current and prospective clients, as well as cross-functional teams.

• Background in generating new business, negotiating deals, and maintaining strong C-Level relationships.

• Demonstrated history of exceeding quotas and consistently achieving annual sales goals.

• Experience in leveraging or thoughtfully considering how to incorporate AI into workflows, decision-making, or problem-solving.

• Ability to foster a customer success-oriented mindset in a collaborative "win as a team" environment.

• Willing to travel up to 50% of the time.

🏝️ Benefits

• Flexible or remote work options available.

• Commitment to equal opportunity employment.

• Reasonable accommodations provided throughout the application process.