Senior CRM Account Executive – HCLS

This is a fully remote position, open to applicants in California.

📋 Description

• Engage with business leaders in call center and customer service, field operations, Revenue Operations, and Sales divisions.

• Foster relationships with customer executives and key decision-makers, gaining insights into CRM priorities and purchasing procedures.

• Create account and territory strategies that pinpoint priority clients, growth potentials, and necessary actions.

• Manage client relationship mapping and coordinate account strategies effectively.

• Lead a diverse virtual team that includes Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing professionals.

• Serve as a trusted advisor to customers on how ServiceNow CRM can support the achievement of their business objectives.

• Conduct Customer Business Reviews to comprehend business use cases and goals, evaluate customer adoption, and pinpoint expansion opportunities.

• Showcase, demonstrate, and instill technical confidence in ServiceNow CRM solutions.

⛳️ Requirements

• Reside in or near California.

• Over 10 years of sales experience in a software or solutions sales organization.

• Proven success in selling CRM or related solutions (FSM, S2P, Q2C) to Enterprise HCLS.

• Demonstrated experience in building trusted relationships with both existing and prospective clients as well as with internal teams.

• Experience in generating new business, negotiating contracts, and maintaining robust C-Level relationships.

• A history of achieving high quota attainment and consistently meeting annual sales objectives.

• Familiarity with integrating AI into work processes, decision-making, or problem-solving.

• Commitment to promoting a customer success-oriented approach in a collaborative team environment.

• Ability to travel up to 50% of the time.

🏝️ Benefits

• Flexible or remote work options available.

• Travel reimbursement or other travel-related assistance is not specifically mentioned.

• Reasonable accommodation support provided during the application process.

• Equal opportunity employment protections are in place.

• Potential support for export-control approvals when necessary.