Senior Credit/Collections Specialist

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Oversee a sophisticated, high-volume Accounts Receivable service environment.

• Act as the main point of contact for a substantial, essential customer portfolio.

• Manage high-value delinquent accounts and oversee commercial collections activities.

• Handle a large volume of inbound and outbound customer communications via phone, email, and AI-driven customer engagement tools.

• Maintain a balance of efficiency, professionalism, and problem resolution while providing an exceptional customer experience.

• Advocate for customers and negotiate solutions that are oriented towards resolution.

• De-escalate customer issues and facilitate their resolution.

• Collaborate with internal teams to swiftly and effectively address customer concerns.

• Work Monday through Friday from 8 a.m. to 5 p.m. Central Time, with a rotation from 10 a.m. to 7 p.m. Central Time.

⛳️ Requirements

• Generally requires 5+ years of relevant experience providing a concierge-level white-glove service to priority clients.

• A minimum of 2 years of experience in commercial collections.

• Demonstrated experience managing complex, high-volume collections portfolios with high-value delinquent accounts.

• Proven track record of success in handling high-volume customer interactions.

• Strong problem-solving and critical thinking skills.

• Ability to de-escalate customer concerns and drive issues to resolution.

• Excellent verbal and written communication abilities.

• Strong multitasking skills across various systems and communication channels.

• Capability to prioritize competing demands while ensuring accuracy and quality.

• High degree of accountability, professionalism, and ownership.

• Adaptability in a fast-paced and continuously evolving environment.

• Experience utilizing technology, automation, and AI-driven tools to improve customer interactions.

• Background in supporting complex customer accounts and handling sensitive customer situations.

• Proven ability to meet productivity, quality, and customer satisfaction standards.

• Experience in healthcare, pharmaceutical distribution, financial services, or other service-intensive industries is preferred.

• A history of collaborating with internal partners to promptly and effectively resolve customer issues.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for annual bonuses or long-term incentives may be available.

• Benefits information can be accessed through McKesson’s Total Rewards program.

• Fully remote work arrangement.