Senior Coordinator, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for specified pharmaceutical firms, contract research organizations, and academic medical institutions.

• Offer direct support and guidance to aid in the IRB review process.

• Interpret IRB decisions and procedures for clients to ensure seamless and timely communication.

• Function as the main Sponsor/CRO and PI/site liaison on assigned studies.

• Oversee daily relationships for designated high-priority accounts.

• Evaluate protocol and site submissions along with accompanying documentation.

• Exhibit a comprehensive understanding of various protocol and site submission types.

• Record and implement client-specific customizations and process modification requests.

• Manage relationships with vendors and handle documentation for translations in foreign languages.

• Partner with quality assurance to reduce errors.

• Respond to client inquiries within 24 hours of receiving an email or voicemail.

• Elevate customer or timeline challenges to management.

• Support process improvement initiatives.

• Participate in conferences and workshops.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Bachelor's degree or four years of equivalent experience.

• Four (4) years of experience in an IRB or clinical research environment applying regulations for the protection of human subjects.

• Certified IRB Professional (CIP) or the ability to obtain CIP certification within one (1) year of eligibility.

• Proficient computer skills, including expertise with MS Office Suite, particularly Word and Outlook.

• Capability to effectively utilize proprietary systems.

• Understanding of federal laws and guidelines related to research and human subjects, including FDA and DHHS requirements.

• Proficient in English for business communication, both written and verbal.

• Ability to comprehend scientific and medical discussions.

• Capacity to read and interpret medical protocols and Informed Consent Forms.

• Strong attention to detail, accuracy, and thoroughness.

• Effective problem-solving skills.

• Highly organized, efficient, and process-focused.

• Exceptional interpersonal and customer service abilities.

• Clear and professional communication skills, both verbal and written, including experience in public speaking.

• Professionalism and discretion in client communications.

• Ability to adhere to instructions and work independently while meeting deadlines.

• Capability to manage competing demands and priorities.

• Flexibility to adapt to changes in office technology, equipment, and procedures.

• Proven reliability and consistency in attendance and work performance.

• Ability to sit or stand for prolonged periods at a stationary workstation.

• Ability to lift, raise, and lower objects weighing up to 10 lbs.

🏝️ Benefits

• Variable bonus eligibility.

• Health insurance coverage.

• Paid holidays.

• Equal employment opportunity in an inclusive work environment.