Director, Client Services – Healthcare

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take charge of the client experience in the designated territory and oversee customer relationships following implementation.

• Clearly convey the value of service lines and assist in resolving customer inquiries.

• Collaborate across departments including Sales, Marketing, IT, Implementation, Operations, Clinical, and Contracts.

• Propel client initiatives within the organization.

• Conduct monthly calls and quarterly business reviews with the assigned client portfolio.

• Carry out onsite visits to clients to ensure their health and enhance partnerships.

• Impact client experiences at the executive leadership level.

• Serve as the escalation point for satisfaction-related issues.

• Maintain a balance between client advocacy and strong representation of Access TeleCare.

• Operate with minimal supervision.

• Travel 30–40% within the assigned territory and corporate offices.

• Perform additional duties as required.

⛳️ Requirements

• Bachelor’s Degree is mandatory.

• A minimum of 6 years in a customer-facing account management role within the healthcare sector or a related field.

• At least 2 years of experience in the Behavioral Health domain is an advantage.

• Proficient in applying strategic, critical, and analytical thinking to resolve customer issues and requests.

• Comfortable communicating with or presenting to individuals at all levels within a hospital environment, including C-suite executives, clinical leaders, nurses, physicians, credentialing, quality, and IT personnel.

• Capable of acting as the subject matter expert on clients with internal stakeholders, providing insights on trends, issues, and opportunities.

• Well-organized and focused on project management.

• Preference for engaging with existing clients rather than seeking new business prospects.

• Proven experience using CRM systems, including Dynamics and Salesforce.

• Ability to convey information effectively using Microsoft Outlook, Excel, Word, and PowerPoint.

• Skilled in organizing data for face-to-face, video, or phone meetings.

• Competent in identifying growth opportunities within a client portfolio.

• Capable of thriving in a high-growth, fast-paced environment.

• Must be willing to travel 30–40% within the territory and corporate offices.

• Able to remain stationary for 50% of the time.

🏝️ Benefits

• Health Insurance (Medical, Dental, Vision).

• Comprehensive benefits package that includes health, dental, vision, and life insurance.

• 401(k) retirement plan.

• Flexible vacation and wellness days.

• A culture that promotes ownership, transparency, and results.

• An opportunity to make a direct impact on patient access nationwide.

• Up to 4 interviews conducted via Zoom.