Client Services Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture customer relationships through various communication channels such as phone and email.

• Develop and adjust patient orders and demographics in accordance with intricate ordering procedures, processes, and policies.

• Manage requests for test information, specimen requirements, supplies, and fees by prioritizing, researching, and responding effectively.

• Deliver exceptional customer service that is positive, professional, empathetic, and outstanding.

• Apply judgment to complex job responsibilities and requirements to effectively assist patients, customers, and ARUP.

• Guarantee precise, timely execution and comprehensive documentation of cases along with appropriate follow-through.

• Offer education, guidance, and solutions concerning available resources, information, and application utility.

• Utilize various ARUP systems to investigate and resolve customer inquiries.

• Act as a bridge between ARUP customers and technical departments.

• Occasionally relocate between work locations and within the office to access file cabinets and office equipment.

• Execute additional duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent, or higher.

• Capability to type at least 35 WPM and possess 10-key skills.

• Fundamental computer skills, including proficiency in internet usage and the ability to navigate computer and phone systems effectively.

• For remote workers: internet download speed of 75 Mbps and upload speed of 50 Mbps, or the ability to obtain these speeds before the start date.

• Compliance with ARUP Policies and Procedures is mandatory.

• Use of personal protective equipment in line with CDC, OSHA regulations, and company policies in a biohazard laboratory setting is required.

• Preferred qualifications include college-level coursework in medical terminology, biology, communications, or related life sciences.

• Preferred: General experience in a medical laboratory setting.

• Preferred: A minimum of one year of experience in customer service.

• Preferred: Familiarity with laboratory information systems (LIS).

• Preferred: Intermediate computer skills, including internet proficiency.

• Preferred: Knowledge or training in HIPAA regulations.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunities for professional growth and continuous development.

• A work environment that emphasizes diversity.