Client Services Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee all elements of daily client management and operations.

• Cultivate client relationships while driving sales, revenue growth, and margin achievement.

• Enhance client satisfaction, retention, quality execution, and the expansion of services and solutions.

• Provide program-specific training for District Managers and the National Field Execution team.

• Create field tools to gather valuable client data.

• Evaluate program impacts and business outcomes; report significant insights.

• Propel revenue growth with current clients and identify new business opportunities.

• Recognize and implement initiatives that yield mutually beneficial outcomes for Mosaic and its clients.

• Address and resolve issues while maintaining a balance between customer satisfaction, quality, and relevance.

• Collaborate with Mosaic field and internal operations leaders to develop and articulate client strategic plans.

• Engage in or lead new business development initiatives.

• Manage communication of programs to field management and merchandisers.

• Relay product introductions, merchandising updates, training initiatives, and special event requirements to field teams.

• Take part in quarterly business reviews and business planning sessions.

• Seek out and disseminate best practices.

• Carry out other assigned duties.

⛳️ Requirements

• Bachelor's degree in business, marketing, or related fields.

• A minimum of five years of account management or operations/management experience in a retail merchandising setting, or a similar combination of education and experience.

• Exceptional skills in relationship building and management.

• Ability to engage with key client contacts and comprehend expectations, initiatives, product launches, and in-store execution requirements.

• Excellent organizational capabilities, attention to detail, and ability to prioritize tasks.

• Experience in developing, tracking, and overseeing cross-functional processes.

• Proficiency in Excel.

• Familiarity with the general retail landscape.

• Experience in executing resets across various channels or other retail-environment projects.

• Capability to establish relationships with key stakeholders in Merchandising, Operations, HR, Finance, and other departments.

• Ability to guarantee accurate and timely invoicing.

• Strong analytical, verbal communication, presentation, persuasive selling, and influencing abilities.

• Preferred experience in supporting consumer technology, consumer electronics, wearable technology, or emerging technology brands.

• Capacity to sit for prolonged periods, operate a computer for extended durations, lift and carry light items typically weighing over 20 pounds, and perform repetitive motions.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and career advancement.

• Work-life balance initiatives and flexible scheduling options.