Client Services Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee all facets of daily client management and operations.

• Cultivate client relationships and drive sales, revenue growth, and margin achievement.

• Enhance client satisfaction and retention rates.

• Guarantee the quality execution of programs.

• Broaden the services and solutions utilized by clients.

• Provide program-specific training to District Managers and the National Field Execution team.

• Create field tools to gather valuable field information for clients.

• Assess program impact and business outcomes, reporting key insights.

• Foster revenue growth with current clients and secure new opportunities.

• Identify and promote mutually beneficial initiatives for Mosaic and its clients.

• Address and resolve issues promptly.

• Collaborate with field and internal operations leaders to formulate client strategic plans.

• Engage in or lead new business development efforts.

• Manage program communications directed to field management and merchandisers.

• Monitor and relay information regarding product launches, merchandising updates, training initiatives, and special event requirements.

• Seek out and disseminate best practices.

• Carry out other duties as assigned.

⛳️ Requirements

• Bachelor’s degree in business, marketing, or related disciplines.

• A minimum of five years of experience in account management or operations/management within a retail merchandising context, or a comparable mix of education and experience.

• Exceptional relationship-building skills with a proven track record in relationship management.

• Excellent organizational abilities, attention to detail, and task prioritization.

• Experience in developing, tracking, and managing cross-functional processes.

• Proficiency in Excel is required.

• Familiarity with the general retail landscape.

• Knowledge and capability to collaborate with finance contacts to ensure accurate and timely invoicing.

• Strong analytical abilities and attention to detail.

• Excellent verbal communication and presentation skills.

• Persuasive selling skills and the ability to influence others.

• Experience in supporting national retail beauty, cosmetics, personal care, or health & wellness is highly preferred.

• Experience executing resets across multiple channels (drug, mass, or grocery) or various projects within a retail setting is ideal.

• Ability to sit for extended periods, use a computer for prolonged durations, lift and carry light items typically over 20 pounds, occasionally reach/bend/stoop, maintain focus for long periods, follow clear instructions, and perform repetitive motions.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements.

• Competitive salary and performance-based incentives.

• A supportive and collaborative work environment.