Client Services Director – Previous Claims Experience Required

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop strategies for account management concerning client service plans.

• Oversee the retention of current clients, ensuring customer satisfaction, fostering revenue growth, conducting client surveys, and pursuing new business opportunities.

• Deliver program management for major clients that necessitate dedicated staff, multiple locations, and intricate service models.

• Supervise local Client Services personnel.

• Provide stewardship reporting and educate clients on issues and trends affecting their programs.

• Conduct pre-renewal visits to assess client loss experiences and company performance.

• Prepare documentation for client renewals, contract revisions, and Client Service Instructions.

• Negotiate modifications or enhancements to service plans.

• Guide and influence internal departments to mitigate process, technology, and resource constraints.

• Manage client invoicing, audits, and follow-up on accounts receivable.

• Address significant customer service challenges and identify opportunities for cross-selling.

• Oversee personnel matters, implement staffing policies, hire new team members, and conduct performance evaluations.

• Ensure adherence to relevant Quality initiatives.

⛳️ Requirements

• Experience in Account Management with a focus on Workers Compensation, General Liability, or Auto claims is essential.

• A minimum of ten (10) years of relevant experience or an equivalent combination of education and experience is required.

• At least two (2) years of experience as an account manager or five (5) years as an adjuster, including two (2) years in a supervisory role.

• Proven experience in overseeing client services staff and managing complex service models.

• Capability to handle client retention, ensure customer satisfaction, drive revenue growth, conduct client surveys, and develop new business.

• Willingness to engage with the local insurance community through advanced education and membership affiliations.

🏝️ Benefits

• Work-life balance.

• Opportunities for professional development.

• Flexible work schedule.

• Referral incentive program.

• Opportunities for career development and advancement.

• Medical, dental, and vision insurance.

• 401(k) plan with matching contributions.

• Paid Time Off (PTO).

• Disability and life insurance.

• Employee assistance program.

• Flexible spending accounts or health savings accounts.

• Additional voluntary benefits available.