Senior Content Quality Specialist

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Lead the strategy, governance, and execution of the GPiLEARN+™ content library throughout its lifecycle.

• Manage the technical and content pipelines for over 1,300 technical and compliance training courses, along with more than 350 OSHA EHS courses.

• Direct a cross-functional team overseeing content lifecycles, client development products, content updates, release cycles, quality assurance, content roadmaps, and coordination with vendors/resellers.

• Act as the primary liaison bridging business stakeholders, client executives, instructional designers, QA personnel, editors, designers, engineers, and LMS administrators.

• Spearhead annual content planning and capital expenditure budgeting initiatives.

• Drive multi-year content roadmaps while recommending new content development, updates, and retirements as necessary.

• Serve as Scrum Master for a cross-functional team, managing sprint velocity, Jira epics, team capacity, priorities, deadlines, risks, and resource allocations.

• Facilitate enterprise client discovery discussions and develop custom Statements of Work.

• Oversee custom learning projects from initiation to delivery.

• Provide strategic guidance on Articulate Storyline 360, Rise 360, mobile learning, and AI tools.

• Ensure the application of adult learning methodologies and WCAG AA regulations in content development and updates.

• Coordinate multilingual translation services, including audio, text, graphics, and course testing.

• Supervise quality deliverables during storyboard, alpha, beta, and production stages.

• Manage deployment schedules and release communications in collaboration with LMS administrators.

• Oversee budgets, project estimates, vendor and SME costs, proposals, Oracle project setup, invoicing, revenue tracking, and vendor expenses.

• Maintain consistent communication with leadership, clients, SMEs, and technology teams.

⛳️ Requirements

• A Bachelor's degree in Instructional Design, Education, Communications, Business, or a related discipline.

• At least 7 years of experience in eLearning, instructional design, training development, or learning operations.

• A minimum of 3 years in direct people management or experience leading matrixed teams.

• Extensive operational knowledge of large-scale content library management, SCORM, cloud LMS platforms, AI tools, and Agile development workflows.

• Practical experience directing workflows in Articulate Storyline 360 and Rise 360.

• Preferred experience managing training portfolios within sectors such as utility, energy, manufacturing, or heavy industry.

• Familiarity with NERC-related content and compliance credential requirements is preferred.

• Experience with AI tools like Murf, Copilot Plus, Synthesia, and PerfectIT is preferred.

• A background in managing localization pipelines and translation platforms, such as Smartcat, is preferred.

• Advanced understanding of Jira administration, custom workflows, and operational automation is preferred.

🏝️ Benefits

• Opportunity to lead the GPiLEARN+™ content ecosystem for global enterprise organizations.

• Chance to assist industrial organizations in developing safer, highly skilled, and compliant workforces.

• Opportunity to promote long-term operational excellence.