Content Approval Coordinator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Serve as a point of contact between clients and Symphonic Distribution

• Upload, assess, and authorize client-provided content for distribution to global digital service providers

• Provide assistance to clients regarding content-related issues, errors, technical support, and inquiries

• Handle challenging customer scenarios, address service requests, gather feedback, and fulfill service commitments

• Review and implement iTunes/Apple Music and Spotify style guidelines as well as content best practices

• Educate clients about style guidelines and the content management system

• Address content-specific Help Desk and email issues, and support client meetings

• Conduct manual uploads to iTunes/Apple Music and handle ringtones and other manual submissions

• Verify album artwork, genres, metadata, audio, and other content quality standards

• Assist in Help Desk queues and propose new topics for Customer Support articles

• Review, mitigate, and resolve iTunes/Apple Music tickets and analyze the monthly FTS report

• Communicate findings related to Digital Service Providers to the Manager of Content Operations

• Recommend solutions for product issues and enhancements to business processes

• Address items on hold in the SymphonicMS Content Queue and authorize update/takedown requests

⛳️ Requirements

• A minimum of 3 years of experience in a customer service role

• High School Diploma or GED

• Proficiency and experience with FTP software, audio editing tools, Microsoft Excel, Word, and PowerPoint

• Experience in resolving system issues or investigating customer service inquiries is a plus

🏝️ Benefits

• Flexible remote work option

• Engagement as a contractor