Senior Content Knowledge Specialist

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Oversee and disseminate customer-facing and internal content related to People Practices on the ServiceNow and DPR Toolbox platforms.

• Ensure the precision, accessibility, and consistency of knowledge articles, FAQs, SOPs, and desktop resources.

• Manage the personalization of content through tagging and keyword strategies specific to role, level, and geographic location.

• Set up and track review, approval, and expiration processes for published materials.

• Work collaboratively with subject matter experts to create and enhance content.

• Assess and revise content for clarity, readability, and adherence to organizational standards.

• Analyze content performance metrics and user feedback to guide improvements and establish best practices.

• Integrate themes, regulatory considerations, and employee experience aspects across related content.

⛳️ Requirements

• A Bachelor’s degree in communications, English, human resources, business administration, or a relevant field is required.

• A minimum of 4-6 years of experience in content management, communications, or a related area is required.

• Proficiency with ServiceNow is mandatory.

• Familiarity with ServiceNow or comparable content management systems is preferred.

• Experience in Human Resources is advantageous.

• Content management or human resources certification is preferred.

🏝️ Benefits

• A private, employee-owned company.

• An opportunity to experiment with new ideas, explore different pathways, and shape your future.

• Talent development and career advancement opportunities.

• Recognized as a great place to work.