Content Designer II

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Contribute to content design efforts for product development, influencing user flows, information architecture, content hierarchy, UX writing, and customer communications across both web and native app platforms.

• Work collaboratively with cross-functional teams including Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience from initial concepts through to launch and optimization.

• Assist teams in understanding customer challenges and pinpointing content and usability opportunities.

• Craft clear, precise, and user-friendly product content across in-product flows, notifications, emails, text messages, prototypes, and various customer interaction points.

• Leverage research, experimentation, customer feedback, and data to enhance content decisions, usability, and customer comprehension.

• Engage in design sprints, critique sessions, content reviews, and product discussions.

• Contribute to the development of style guides, writing standards, reusable patterns, team artifacts, and shared methodologies.

• Take part in Content Design team rituals and collaborate with other content designers.

⛳️ Requirements

• A minimum of 2 years of experience in content design, UX writing, content strategy, information architecture, or a related discipline.

• Proven experience in designing for web and native digital products.

• A portfolio showcasing a strong command of UX writing, strategic thinking, and successful product experiences.

• In-depth understanding of UX writing, information architecture, content hierarchy, usability, accessibility, research, experimentation, and product development.

• Capability to work independently on clearly defined projects and navigate uncertainty with guidance.

• Skill in aligning content decisions with customer needs and business objectives.

• Experience collaborating with PMs, designers, researchers, engineers, legal, compliance, marketing, or brand partners.

• Excellent communication skills with the ability to articulate rationale, solicit feedback, foster alignment, and advocate for the customer.

🏝️ Benefits

• Monthly stipends for health, wellness, and technology expenses.

• 100% subsidized medical coverage for employees and their dependents.

• Dental insurance.

• Vision coverage for employees and their dependents.

• Flexible time off policy.

• Generous holiday calendar.

• Employee stock purchase plan (ESPP) with discounted Affirm stock.

• Inclusive interview process with accommodations for candidates with disabilities.

• Remote-first work flexibility.

• In-person onboarding experience for all new hires.