Hindi Content Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Review, validate, and curate both written and audio content in accordance with SOPs, checklists, and client specifications.

• Ensure accuracy, consistency, and timely processing within assigned queues.

• Validate content and metadata for thoroughness, coherence, and fundamental accuracy.

• Implement straightforward corrections as outlined by guidelines.

• Identify and document content discrepancies, defects, and bugs in internal tools utilizing required templates and ticketing standards.

• Escalate ambiguous, high-impact, or policy-violating issues to the Team Lead/SME, providing context and supporting evidence.

• Manage assigned queues to achieve throughput expectations and adhere to turnaround times/SLA requirements.

• Comply with information security, confidentiality, and secure work environment protocols.

• Maintain a keen attention to detail during repetitive or high-volume tasks.

• Engage in team meetings, calibration sessions, and mandatory training.

• Integrate feedback to enhance accuracy and consistency.

⛳️ Requirements

• Native-level or fully bilingual fluency (spoken and written) in Hindi.

• Strong cultural awareness of the Indian market(s).

• Exceptional attention to detail.

• Capability to follow step-by-step procedures and adhere to quality standards.

• Basic problem-solving abilities.

• Strong time management skills.

• Ability to consistently meet productivity and quality benchmarks.

• Comfortable working with various tools and web platforms.

• Quick learner of new systems.

• Proficient in MS Office (Outlook, Word, Excel, PowerPoint) and web browsers.

• Comfortable handling content that some may find sensitive or offensive.

🏝️ Benefits

• 12-month project duration.