Community & Content Analyst – LATAM Contractor

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Develop a brand voice and messaging guide utilizing existing copy and AI tools for assistance.

• Establish tone, key messages, vocabulary, and provide examples of appropriate and inappropriate usage.

• Ensure the brand voice is applied consistently across social media, blogs, newsletters, websites, sales materials, and customer-facing tools.

• Manage Hauler Hero's Facebook group for haulers by posting regularly, initiating discussions, welcoming new members, and addressing inquiries.

• Identify leads and product feedback, directing them to the appropriate teams.

• Cultivate the community into a space where haulers can learn from one another.

• Create content for social media channels and newsletters according to a set schedule.

• Collaborate with the Multimedia Designer on each project.

• Write and edit blog articles, landing pages, and website copy aimed at search engine optimization and real readers.

• Conduct interviews with customers alongside the Customer Success team to develop case studies, quotes, and short stories for the Sales team.

• Acquire knowledge about the product, customers, and industry.

• Oversee all written marketing content and manage the Facebook community, ensuring a consistent voice and steady publication schedule.

⛳️ Requirements

• 2–5 years of experience in copywriting, content marketing, community management, or social media for a brand or agency.

• Exceptional written English: clear, natural, and persuasive, with a strong sense of tone.

• Proficient spoken English and comfort in communicating with U.S.-based teammates and customers.

• Writing samples that include social media posts, blogs, long-form content, and emails.

• Experience in managing online communities or social media channels.

• Ability to quickly learn about a technical or operational industry and articulate it in straightforward language.

• Proficiency with AI writing tools and the discernment to know when to revise their output.

• Strong organizational skills and a consistent habit of maintaining a content calendar.

• Familiarity with tools like Notion, Google Workspace, HubSpot, and social media scheduling platforms.

• Reliable high-speed internet connection and availability during core U.S. business hours.

• Candidates must reside in LATAM.

• Bonus: Experience in writing for B2B SaaS, logistics, field services, or for business owners and operators.

• Bonus: Experience in developing a brand voice or messaging guide.

• Bonus: Background in SEO writing.

• Bonus: Experience managing Facebook groups or other niche communities.

• Bonus: Skills in interviewing customers and writing case studies.

🏝️ Benefits

• Remote-first flexibility within a distributed team.

• Access to modern tools.

• Strong internal support network.

• Opportunity to influence processes as the company grows.

• Direct impact on customers, partners, and future talent.

• Chance to define the brand's voice and build its community from scratch.

• Highly cross-functional role with visibility throughout marketing, sales, customer success, and leadership.