Senior Contact Center Agent – Automotive Topics

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Respond to customer inquiries regarding products and services, including staff, website, company information, vehicle-specific details, electromobility, service, sales, redirects, and contact information.

• Acknowledge and address customer complaints effectively.

• Manage inquiries received across various communication channels.

• Identify customer requirements and assist them in utilizing specific features.

• Analyze and document product malfunctions for reporting purposes.

• Provide support in training new hires as requested by management.

• Update internal databases with insights about technical issues and valuable customer interactions.

• Notify customers about new features and functionalities.

⛳️ Requirements

• High school diploma or equivalent (preferred).

• A minimum of 4 years of experience as a Customer Care Specialist or in a comparable Customer Service Representative (CSR) role (preferred).

• Native-level German or at least C1 proficiency (mandatory).

• Proficiency in English (considered an advantage).

• Familiarity with the automotive industry is a plus.

• Experience with help desk software and remote support tools.

• Strong understanding of CRM systems.

• Exceptional communication and problem-solving abilities.

🏝️ Benefits

• Competitive Salary and Benefits.

• Opportunities for rapid advancement within the company.

• Training aligned with your career path.

• A collaborative work environment.

• Multicultural teams.

• Proactive support.