Senior Contact Center Agent – Automotive Topics

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Respond to customer queries regarding products and services, encompassing staff, website, company information, vehicle-specific details, electromobility, service, sales, redirects, and contact information.

• Acknowledge and address customer complaints effectively.

• Manage inquiries received through multiple channels.

• Identify customer needs and guide them in utilizing specific features.

• Analyze and document product malfunctions for reporting purposes.

• Provide assistance in training new employees upon management's request.

• Maintain internal databases with records of technical issues and meaningful customer interactions.

• Update customers on new features and functionalities.

⛳️ Requirements

• High school diploma or equivalent (preferred).

• At least 4 years of experience as a Customer Care Specialist or in a comparable Customer Service Representative (CSR) role (preferred).

• Native-level German or a minimum C1 proficiency (mandatory).

• Proficient in English (considered a plus).

• Knowledge of the automotive industry (considered an advantage).

• Experience with help desk software and remote support tools.

• Strong understanding of CRM systems.

• Exceptional communication and problem-solving abilities.

🏝️ Benefits

• Competitive Salary and Benefits.

• Opportunity for rapid growth within the company.

• Training aligned with your career path.

• Collaborative work environment.

• Multicultural teams.

• Proactive support.