Senior Consultant, ServiceNow, ITSM

This is a fully remote position, open to applicants in India.

📋 Description

• Design, configure, and execute the ServiceNow ITSM and CSM modules.

• Establish and sustain the CMDB structure, its relationships, and integrations.

• Create workflows, business rules, and automation scripts.

• Implement processes for Incident, Problem, Change, Request, and Knowledge Management.

• Align ITSM workflows with ITIL best practices.

• Configure case management, portals, and customer workflows.

• Integrate CSM with external systems to ensure a seamless customer experience.

• Implement Discovery and Service Mapping for accurate CI population.

• Conduct platform upgrades, apply patches, and ensure compliance with ServiceNow standards.

• Monitor system performance and proactively troubleshoot issues.

• Collaborate closely with stakeholders to provide high-quality ServiceNow solutions that improve operational efficiency and customer experience.

• Perform additional duties as assigned.

⛳️ Requirements

• Over 5 years of practical experience in ServiceNow implementation and administration.

• In-depth knowledge of ITSM, CSM, and CMDB modules.

• Proficient in scripting (JavaScript, Glide) and integrations (REST, SOAP, APIs).

• Familiarity with the ITIL framework and best practices.

• Exceptional communication and client-facing abilities.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist (ITSM, CSM).

• ITIL Foundation Certification.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and certification.

• Flexible working arrangements and a supportive work environment.