Senior Consultant – Enterprise Change & Transformation

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and oversee strategic and tactical Organizational Change Management (OCM) activities across the practice and project delivery.

• Create training materials and develop knowledge bases.

• Lead the design and implementation of client Centers of Excellence for change, including governance, playbooks, and role definitions.

• Coach line managers to effectively guide their teams through ongoing organizational change.

• Direct scalable, self-service change playbooks, toolkits, and templates.

• Conduct OCM readiness and impact assessments, and formulate adapted change plans.

• Analyze the effects of proposed changes on processes, systems, culture, and personnel.

• Identify, categorize, and foster relationships with stakeholders.

• Lead enterprise-wide digital transformation road mapping and manage change, adoption, and implementation workstreams.

• Offer change management guidance, coaching, and mentorship to project teams and business partners.

• Gather and analyze stakeholder feedback, recommending adjustments to the change management strategy.

• Design and implement outcome-based metrics for behavioral adoption, productivity, and business KPIs.

• Utilize data and analytics to illustrate behavioral change and pinpoint adoption gaps.

• Monitor progress and provide regular updates to leadership and stakeholders.

• Assist with pre- and post-implementation surveys and analyze the results.

• Develop financial and business-case components, including cost/benefit, ROI, and TCO inputs.

• Aid in the design and development of OCM digital tools and practitioner templates.

• Train OCM practitioners on digital and AI-enabled tools.

• Launch client-specific digital tools and offer ongoing technical support.

• Implement AI-based sentiment analysis and AI-assisted impact and stakeholder mapping.

• Manage engagements independently and make resource and work-activity decisions with minimal oversight.

• Oversee communications across stakeholder groups and facilitate meetings and presentations.

• Create, develop, and deliver change management strategies and deliverables throughout various project phases.

• Formally mentor and coach junior consultants.

• Support scope and staffing discussions utilizing project economics knowledge.

• Spearhead a practice-building initiative and contribute to published thought leadership.

• Identify follow-on opportunities and take ownership of proposal or pursuit sections.

⛳️ Requirements

• A minimum of five years of recent, relevant experience in Organizational Change Management (OCM) or enterprise transformation.

• Proven experience in leading, driving, and facilitating change as part of a project or independently during a transformation.

• Demonstrated ability and a successful track record in delivering client services in a collaborative, dynamic, and fast-paced environment.

• Previous experience managing and executing OCM initiatives independently or as part of a larger project engagement.

• Experience with both small- and large-scale organizational change efforts.

• Proficient in using data and analytics to measure adoption or business outcomes beyond activity-based reporting.

• Hands-on experience with enterprise AI tools or digital OCM tools for communications, sentiment analysis, or stakeholder/impact mapping.

• Experience in training other practitioners on the use of enterprise AI or digital OCM tools.

• Ability to manage a workstream or engagement segment with limited supervision.

• Formal coaching and mentoring experience.

• Prosci certification and experience are required.

• Strong understanding of change management fundamentals, principles, methodologies, and best practices.

• Excellent written and verbal communication skills.

• Ability to engage, influence, and manage relationships with stakeholders, senior management, and staff.

• Willingness and ability to travel to client sites as necessary, approximately 25% of the time.

• Strong project management, critical thinking, problem-solving, data analysis, and information structuring skills.

• Working proficiency with enterprise AI tools.

• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, Visio, and Project.

• Working knowledge of project economics, including billing rates, utilization, and margin.

• Capable of leading digital transformation road mapping and directing initiative workstreams.

• Proficient in Prosci’s ADKAR framework; Prosci certification preferred in the Core Skills section.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k).

• Paid company holidays.

• Paid time off.

• Paid parental and caregiver leave.

• Cross-department training and development opportunities.

• Sponsored certifications and credentials for ongoing learning.

• Access to a multi-million-dollar technology lab.

• Participation in diversity and inclusion internal groups.

• Option to opt-out of AI application/resume review without penalty.

• Option to opt-out of interview recording and transcription.