Senior Construction Account Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee designated accounts and cultivate positive relationships with clients and construction contractors.

• Act as the subject matter expert on construction contracts, proposals, and operational matters.

• Enhance client retention, renewals, upselling, and overall client satisfaction.

• Supervise project support activities, including scope development, material take-offs, proposal reviews, and construction management.

• Manage Account Managers regarding daily operational processes, contract renewals, scheduling, troubleshooting, and software training.

• Determine root causes of customer successes and challenges, and drive necessary process improvements.

• Collaborate with internal cross-functional teams to surpass customer goals and performance metrics.

• Contribute insights on new processes and workflows.

• Ensure outstanding customer service, operational excellence, and strategic insights.

• Coordinate with Finance on billing arrangements and invoicing.

• Recruit and develop team members, including setting objectives and conducting performance evaluations.

• Mentor and support team members.

• Engage in budget planning, revenue forecasting, and profit-and-loss management.

• Present program reviews to senior management of clients.

• Assist the sales team in identifying business opportunities beyond Job Order Contracting.

⛳️ Requirements

• Bachelor’s degree preferred in a relevant field of study or equivalent work experience.

• 5+ years of experience in construction procurement, construction management, or general contracting, particularly in healthcare construction.

• Familiarity with key concepts such as plans, deliverables, scope, and tasks.

• Strong communication skills and the ability to collaborate effectively with internal and external organizations.

• Capacity to build relationships and earn trust through effective communication, expectation management, and timely delivery of commitments.

• Solid decision-making, analytical, and organizational abilities in a fast-paced environment.

• Consultative approach to managing complex client relationships.

• Ability to prioritize multiple responsibilities across various projects.

• Practical knowledge and experience in preparing and processing construction bid documents.

• Capability to identify client or staffing issues, devise effective solutions, and recognize when to escalate matters.

• Valid US driver’s license.

• Willingness to travel 50–70% of the time within the assigned geographic area (Cook County, Illinois).

🏝️ Benefits

• Medical, dental, vision, life, and long-term disability insurance.

• Health Savings Account (HSA).

• 401(k) retirement plan.

• Eligibility for bonuses as part of the overall compensation package.

• Equal opportunity employer.

• Reasonable accommodations available for applicants with disabilities.