Senior Community Manager, Programs & Advocacy

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of and enhance recognition and rewards initiatives for community members.

• Utilize promotional items to foster engagement across community programs, including a dedicated customer swag store and various recognition and event experiences.

• Develop a structured, repeatable program for in-person community events, such as meetups, campaign gatherings, and roundtable discussions.

• Provide support for the Bursary Program and the Community Creator Program.

• Assist in the launch of the Community Champions Program.

• Design customized community programs for specific practitioner verticals, including manual therapy, medical, and behavioral health.

• Generate scalable playbooks, templates, and repeatable processes using AI technology.

• Collaborate closely with Marketing, Customer Support, Vertical Leads, and the broader Community team.

• Report directly to the Director of Community and function as a senior individual contributor within a five-person team.

⛳️ Requirements

• Minimum of 5 years of experience managing community, customer advocacy, or ambassador programs.

• Proven ability to scale a program from inception to execution.

• Background in customer-facing roles such as support, community engagement, or customer success.

• Analytical skills to identify significant metrics and translate them into actionable program enhancements.

• Strong project management capabilities.

• Experience managing multiple simultaneous programs, campaigns, or events from start to finish.

• Proficient in owning and monitoring a program budget.

• Comfortable and proficient in using AI tools.

• Familiarity with platforms such as Slack, Notion, Monday, RSVPify, Zoom, Canva, and HubSpot.

• High level of autonomy with the ability to operate independently with minimal supervision.

• Genuine care for customers and community members.

• Empathy towards healthcare practitioners and their practices.

• Must currently reside and work in Canada and be eligible for employment there without employer sponsorship.

• No options for relocation, visa sponsorship, or third-party employer-of-record assistance.

🏝️ Benefits

• Annual salary increases linked to career development and individual contributions.

• Regular discussions about career development with the manager.

• Comprehensive benefits package.

• Flexible remote work arrangement.