Freelance Community Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee comments, messages, mentions, and pertinent discussions across specified social media platforms.

• Address inquiries and feedback using the brand's established tone and approved information.

• Moderate inappropriate content in accordance with community guidelines.

• Recognize complaints and sensitive or urgent matters, escalating them to designated contacts.

• Monitor unresolved inquiries and provide clear updates.

• Ensure a thorough handover when the internal team returns.

• Assist with daily community management and prepare for the holiday handover.

• Supervise activities, respond to inquiries, and escalate issues during the internal team's absence.

⛳️ Requirements

• Demonstrated experience in community management for brands or agencies.

• Exceptional written English skills and meticulous attention to detail.

• Ability to handle complaints and sensitive discussions professionally and with confidence.

• Good judgement and the capability to work independently.

• Knowledge of social media moderation and community management tools.

• Reliable internet connectivity and availability during specified periods.

• Inclusion of portfolio link(s) in your CV.

• Availability during the holiday shutdown is crucial.

🏝️ Benefits

• Opportunity to work in a dynamic and engaging environment.

• Enhance your skills in community management and social media.

• Collaborate with a dedicated team of professionals.