This is a fully remote position, open to applicants in India.

📋 Description

• Engage in pertinent YouTube conversations by offering valuable insights, posing thoughtful questions, and making significant contributions.

• Address viewer inquiries, feedback, and ongoing comment threads with relevant and informative responses.

• Adhere to the weekly video priorities and communication protocols set forth by the Channel Manager.

• Recognize recurring viewer inquiries, emerging discussion themes, audience concerns, and potential avenues for increased engagement or future content creation.

• Report promotional or competitor mentions, misinformation, sensitive discussions, and potentially inappropriate comments to the Channel Manager for assessment.

• Comply with YouTube Community Guidelines and company policies.

⛳️ Requirements

• Excellent written English communication skills, capable of writing in a natural, clear, and conversational style.

• Knowledge of YouTube community features, comment sections, and standard platform practices.

• Proven experience in social media engagement and online community management.

• Ability to convey educational topics in a friendly and easily digestible manner.

• Familiarity with, or eagerness to learn about, U.S. degree-transfer topics, including CLEP, DSST, credit-by-exam, competency-based education programs, and TOEFL test preparation.

• Strong attention to detail and capability to adhere to engagement schedules, content guidelines, and brand messaging standards.

• Comfortable working autonomously in a remote setting with asynchronous communication and activity reporting.

• Good judgment in managing sensitive conversations, negative feedback, and inquiries that require escalation.

• Ability to accurately and professionally represent the brand without misrepresenting company policies, accreditation, or educational outcomes.