This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage in relevant YouTube discussions by offering valuable insights, posing thoughtful questions, and providing meaningful responses.

• Address viewer inquiries, feedback, and ongoing comment threads with pertinent and informative replies.

• Adhere to weekly video priorities and communication protocols set by the Channel Manager.

• Recognize recurring viewer inquiries, emerging discussion topics, audience concerns, and opportunities for further engagement or future content development.

• Report promotional or competitor mentions, misinformation, sensitive topics, and potentially inappropriate comments to the Channel Manager.

• Comply with YouTube's Community Guidelines and company policies.

⛳️ Requirements

• Excellent written English communication abilities, with a knack for writing naturally, clearly, and conversationally.

• Knowledge of YouTube community features, comment sections, and general platform practices.

• Background in social media engagement and online community management.

• Capacity to convey educational topics in an approachable and easily comprehensible manner.

• Familiarity with, or eagerness to learn about, U.S. degree-transfer subjects, including CLEP, DSST, credit-by-exam, competency-based education programs, and TOEFL test preparation.

• Strong attention to detail and ability to adhere to engagement schedules, content guidelines, and brand messaging standards.

• Comfort in working independently in a remote environment with asynchronous communication and activity reporting.

• Good judgment in managing sensitive discussions, negative feedback, and inquiries that require escalation.

• Ability to accurately and professionally represent a brand without misrepresenting company policies, accreditation, or educational outcomes.