Community Moderator

This is a fully remote position, open to applicants in United States.

📋 Description

• Review community content and user profiles utilizing Wisdo’s moderation tools to detect potential safety issues and Code of Conduct breaches.

• Take appropriate measures regarding safety violations in accordance with Wisdo’s established policies and procedures.

• Ensure that community posts, responses, and user profiles comply with Wisdo’s Code of Conduct.

• Exemplify and encourage supportive, respectful, and inclusive behavior within the community.

• Recognize and escalate safety concerns following the established safety escalation policies.

• Provide suitable crisis resources to members facing a crisis, adhering to Wisdo’s safety protocols.

• Maintain consistent safety standards across community spaces and document or report incidents as necessary.

⛳️ Requirements

• Experience in online community moderation, content moderation, customer support, or a related field.

• Strong written communication abilities and keen attention to detail.

• Capability to identify potentially unsafe content and adhere to established safety protocols.

• Comfortable working in online mental health and peer support settings in a non-clinical role.

• Sound judgment and the ability to manage sensitive situations with care and professionalism.

• Self-motivated and capable of working independently in a remote environment.

• Must reside in the United States.

• Must have access to reliable internet and a personal laptop or desktop computer.

• Availability to work from Saturday to Tuesday, 8:00 PM to 2:00 AM EST.

🏝️ Benefits

• Remote position.

• Independent Contractor (1099) arrangement.

• Estimated 24 hours per week.

• Flexible/remote work environment.

• Personal laptop or desktop computer and reliable internet access required for the role.