Senior Commercial Data Operations Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee and implement data operations between BioCryst systems and external partners, including commercial, medical affairs, and clinical operations.

• Supervise risk management and data operations for data transfers, analytical and reporting tools, CRMs, marketing platforms, and material review systems.

• Provide guidance to internal functional teams on data operations and integrations across Patient Services, Sales, Medical, Clinical, and IT.

• Create and maintain a repository that documents internal and external data, third-party data, transmissions, integrations, and data warehouses.

• Manage Expert Determinations in collaboration with Advanced Analytics.

• Assist in the implementation, launch, optimization, and continuous improvement of system platforms overseen by Strategic Data, Insights, and Operations.

• Coordinate and manage data flows between internal sources and external vendors.

• Work with Commercial to define field force territories, generate customer target lists, and maintain rosters.

• Collaborate with Medical to determine Medical Science Liaison geographies, develop healthcare professional coverage maps, create KOL lists, and manage rosters.

• Oversee the monitoring and documentation of commercial data ingestion for global inbound and outbound feeds.

• Ensure adherence to data privacy and security regulations in the US, Japan, and Canada.

• Collaborate with the Data Architect to establish consistent operating models for inbound and outbound data transfers.

• Work with Commercial Enablement to align data flows with high-impact tools and enhance execution and insights.

• Partner with the Data Architect to evaluate, document, and integrate AI/ML tools transferred to Commercial Enablement.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• An MBA or other advanced degree is preferred.

• A minimum of 6 years of relevant commercial experience in biotech/pharma is required.

• 6+ years of experience is preferred or an equivalent combination of education and experience.

• Proven ability to thrive in a fast-paced, high-growth environment.

• Strong knowledge of biopharma commercial data operations and sales data analytics infrastructure.

• Creative thinker; self-motivated; capable of developing a plan, gaining consensus, and executing it.

• Highly collaborative; adaptable and able to work across various functions.

• Comfortable engaging with all facets of a commercial business and providing recommendations to enhance company or team strategies.

• Ability to cultivate and sustain strong customer and partner relationships.

• Analytical thinker; utilizes data to inform strategic decision-making.

• Strong capacity to drive execution throughout the organization.

• Familiarity with cloud systems, master data management, and data warehouses.

• Relevant experience in specialty pharma data is preferred.

• Relevant experience with rare disease states is preferred.

🏝️ Benefits

• Equal employment opportunities regardless of age, race, religion, sex, sexual orientation, gender identity, national origin, Veterans status, disability, and/or other protected class characteristics.

• Adherence to federal, state, and local laws.