Senior Collections Specialist

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Oversee collection and recovery operations for designated consumer, small business (QuickStep), and credit card accounts, particularly in complex delinquency and recovery scenarios.

• Assess account performance and risk elements to propose effective collection and recovery strategies.

• Formulate recommendations concerning repossession, litigation, charge-offs, and other critical recovery measures.

• Examine intricate delinquent accounts to establish both short- and long-term recovery plans.

• Manage bankruptcy accounts, which includes handling correspondence, court reporting, and coordinating recovery efforts.

• Engage with borrowers about overdue payments, collection initiatives, demand letters, repayment plans, and account resolution alternatives.

• Generate monthly collection reports and suggest actions to enhance portfolio performance and reduce losses.

• Track assigned accounts to sustain acceptable delinquency rates and mitigate loan losses.

• Ensure that collection and recovery practices adhere to bank policies, procedures, security protocols, and relevant regulatory requirements.

• Recognize and escalate any potential compliance issues.

⛳️ Requirements

• High School Diploma or GED is required.

• A minimum of 4 years of experience in collections, recovery, loan servicing, or a related financial services role, including managing complex delinquent accounts and collection processes is required.

• An equivalent combination of education and experience may be considered as a substitute for the degree requirement.

• Strong knowledge of consumer lending, small business lending, and credit card products.

• Proficient in Microsoft Office and willing to learn new systems and technologies.

• Excellent verbal and written communication skills, maintaining a clear and professional demeanor.

• Strong negotiation skills with the ability to establish rapport with customers.

• Highly organized, capable of managing multiple priorities effectively.

• Familiarity with federal and state regulations regarding consumer lending, small business lending, collections, and credit cards.

• Demonstrates sound judgment, professionalism, and a customer-centric approach.

🏝️ Benefits

• Annual incentive potential.

• Comprehensive employee benefits package that includes medical, dental, vision, long-term disability, short-term disability, and life insurance.

• Paid vacation, sick leave, and 11 company-paid holidays.

• 401k plan with a matching contribution of up to 4%.

• Tuition reimbursement program.