Debt Collector

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Reach out to debtors regarding their outstanding financial obligations and negotiate payment plans.

• Communicate assertively, professionally, and respectfully to achieve effective collection outcomes.

• Clearly articulate financial obligations and payment requirements.

• Handle challenging discussions while preserving professional relationships.

• Conduct timely follow-ups on overdue payments and agreed terms.

• Document collection activities, negotiation results, and subsequent steps.

• Adhere to relevant collection laws, regulations, and client-approved procedures.

• Investigate debtors, their businesses, and commercial relationships.

• Identify companies, customers, or third parties that may owe funds to debtors.

• Utilize online sources and research tools to investigate corporate connections, business relationships, and commercial information.

• Analyze findings to pinpoint leads for further investigation or recovery actions.

• Prepare professional correspondence and supporting documents.

• Organize research findings for review and outline next steps.

• Assist in UCC/DCC-related enforcement activities following legal and compliance procedures.

• Maintain spreadsheets, case records, research findings, and supporting documentation.

• Track collection activities, deadlines, follow-ups, and case status.

• Utilize Microsoft Excel and Google Sheets for organizing, analyzing, and managing case information.

• Keep records in CRM systems and document management platforms.

• Employ AI tools to enhance research, summarize information, organize findings, and boost workflow efficiency.

• Manage multiple cases and prioritize competing demands.

• Identify operational challenges, investigate discrepancies, and propose practical solutions.

• Provide updates and reports on case progress, research results, and outstanding actions.

⛳️ Requirements

• Relevant experience in commercial collections, debt recovery, payment negotiations, investigative research, or financial operations.

• Proven ability to negotiate payments in a firm yet professional manner.

• Exceptional written and verbal communication skills in English.

• Strong investigative research and analytical skills.

• Ability to identify relevant business relationships and potential third-party payment obligations.

• Excellent problem-solving capabilities and meticulous attention to detail.

• Proficient in Microsoft Excel, Google Sheets, and Google Workspace.

• Experience with AI platforms such as ChatGPT, Claude, or similar tools.

• Familiarity with online business research tools, CRM systems, email platforms, and document management software.

• Strong organizational skills with the capability to manage multiple cases, deadlines, and follow-ups.

• Ability to work independently, grasp complex processes swiftly, and exercise sound judgement.

• Professionalism and discretion in handling confidential financial information.

• Preferred: Experience in Uniform Commercial Code (UCC) enforcement or related commercial recovery support.

• Preferred: Involvement in DCC-related research or enforcement support, when applicable.

• Preferred: Expertise in commercial debtor investigations and business relationship research.

• Preferred: Ability to identify potential receivables, customers, or third parties linked to debtors.

• Preferred: Experience in researching corporate structures, business affiliations, and commercial transactions.

• Preferred: Skill in preparing formal correspondence and supporting documentation for recovery-related tasks.

• Preferred: Utilizing AI tools to enhance investigative research, data analysis, documentation, and operational efficiency.

• High level of technical proficiency with the required software and tools.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on teamwork.

• Comprehensive health benefits and retirement plans.