Senior Collections Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete collections strategy and execution for a portfolio of significant U.S. Enterprise and Strategic customers.

• Prioritize collection activities based on factors such as amount, aging, payment behavior, dispute status, and associated risk.

• Develop and uphold customer-specific collection strategies, stakeholder mappings, payment schedules, and escalation procedures.

• Act as a reliable collections liaison for customer finance and accounts-payable stakeholders.

• Secure, document, and track commitments to pay; follow up on overdue obligations and escalate critical risks as needed.

• Collaborate with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to address issues related to invoices, contracts, purchase orders, services, and payment blocks.

• Keep accurate records of account notes, invoice statuses, reasons for disputes, payment commitments, and collection forecasts.

• Provide updates on cash flow, aging accounts, and at-risk accounts, clarifying forecast changes and significant variances.

• Identify and escalate risks related to credit, delinquency, and bad debts; participate in discussions concerning reserves, write-offs, and account closures.

• Lead or contribute to assessments of high-risk and strategically significant accounts.

• Recognize process, policy, reporting, and system challenges; propose and assist in implementing scalable solutions and automation.

• Coordinate with the global collections team regarding account transitions, coverage, and escalation criteria.

• Report directly to the Senior Manager, Collections.

• Operate as a senior individual contributor without direct reports.

⛳️ Requirements

• Over 5 years of experience in Collections, Accounts Receivable, or Finance Operations.

• Extensive experience in designing and scaling collections processes, including automation, dunning strategies, and high-volume, low-touch recovery models.

• Proficient in utilizing automation and AI to enhance workflow design, prioritization, and collection results.

• Experience managing the health of portfolios, account statuses, invoice updates, collections forecasting, and prompt cash applications.

• Familiarity with international collections in markets such as Canada and the UK/EU.

• Strong analytical abilities and solid business acumen.

• Capability to leverage data for informed decision-making and outcomes.

• Ability to collaborate across Revenue Accounting, Billing, Order Management, and customer-facing Account teams.

• Proven success in managing Enterprise and Strategic collections in sensitive relationship environments.

• Extensive experience with Zuora Billing is highly preferred; experience with other billing or ERP platforms is advantageous.

• Bachelor's degree in Finance, Accounting, Business, or a related field.

• Must be authorized to receive and access commodities and technologies regulated under U.S. Export Administration Regulations.

• Employees must be authorized to access Motive products and technology.

🏝️ Benefits

• Health, pharmacy, optical, and dental care benefits.

• Paid time off.

• Sick time off.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance.

• 401(k) contribution.

• Potential for restricted stock units in certain positions.

• Some interviews or new-hire training sessions may be conducted in person at a global office.