Billing and Collections Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure accurate documentation of billing activities, collection efforts, customer interactions, and payment statuses.

• Oversee customer accounts for overdue balances and accounts in delinquency.

• Reach out to customers concerning outstanding invoices and overdue payments.

• Elevate delinquent accounts as required.

• Update account records with payment activities, collection notes, disputes, and follow-up measures.

• Assist in the preparation, generation, and distribution of customer invoices.

• Investigate and resolve billing discrepancies, payment issues, and customer disputes.

• Maintain customer account details, payment terms, and billing records within company systems.

• Provide documentation and support for annual external audits and compliance inquiries.

• Prepare and distribute Accounts Receivable aging reports and updates on collection statuses.

• Collaborate with Sales, Customer Success, and other internal teams to address collection challenges.

• Engage in cross-functional projects that impact billing, collections, credit, and cash application processes.

⛳️ Requirements

• 1-2 years of experience in accounting-related positions, particularly in Billing and Accounts Receivable.

• Excellent verbal and written communication skills.

• Intermediate proficiency in Microsoft Office applications, especially Excel, Outlook, and Word.

• Bilingual in both written and spoken Spanish and English.

• Familiarity with NetSuite and Salesforce is a plus.

• Strong attention to detail and problem-solving capabilities.

• Effective organizational and project management skills.

• Ability to identify opportunities for process improvements and challenge existing workflows.

• Capacity to adapt and excel in a fast-paced, dynamic environment.

• Skill in prioritizing multiple tasks while consistently meeting deadlines and maintaining accuracy.

• Strong analytical abilities to research, investigate, and resolve billing and collection issues.

• Candidates must currently reside in Puerto Rico.

• No formal degree required for most roles; this position does not specify degree requirements.

• Responsible for maintaining confidentiality, integrity, and availability of company information assets.

• Accountable for ensuring data privacy and completing necessary privacy training.

🏝️ Benefits

• Flexible Time Off.

• Company-Wide Wellbeing Days – Paid days off to disconnect and focus on mental health.

• Work From Home Reimbursement.

• Comprehensive health, vision, dental, and life insurance – 100% Employer-Paid.

• On-Demand Mental Health Support – Access to Headspace and other wellness resources.

• Pension Plan and Retirement options.

• Access to Online Learning Platforms.

• Competitive Salary & Bonuses.

• Employee Resource Groups.

• Coffee with Mark sessions.

• Microsoft Teams communities focused on wellness, art, pets, family, parenting, and more.

• Special guest discussions on topics affecting employees.