Senior COE Manager, Operational Excellence

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver essential operational excellence support to Global Customer Management, AWS Security Engagement, business management, regional, local customer, and internal operations teams.

• Act as the main GCM security liaison with the DSV Global Security Task Force, regional security leaders, site operations, and customer stakeholders.

• Represent GCM in global security governance forums, conveying priorities, risks, decisions, and progress.

• Create and execute a worldwide standardized security framework, including policies, procedures, control standards, playbooks, governance routines, and reporting requirements.

• Perform site visits, security risk assessments, gap analyses, audits, corrective-action planning, and closure verification.

• Oversee the global security compliance roadmap, risk register, audit calendar, and corrective-action tracker.

• Track security performance through KPIs, audit results, incident trends, and control-effectiveness reviews.

• Assist with new site implementations, expansions, customer requirements, and business changes by defining and integrating security requirements.

• Assess and advocate for security technology, tools, and process enhancements.

• Foster collaboration among Security, Operations, Safety, Quality, IT, Compliance, Legal, Real Estate, Business Management, and Customer Enablement teams.

• Advocate for security awareness through communications, workshops, and training sessions.

• Disseminate lessons learned and best practices across various regions.

• Partner with AWS and DSV Operations to create a globally unified Safety Program.

• Lead the strategy, process and tool development, standardization, reporting, compliance, and ongoing improvement of the Safety Program.

• Serve as a senior Safety expert and assist with new business implementations.

• Cultivate relationships with internal and customer-side stakeholders at a global level.

• Steer the global safety strategic planning roadmap and associated projects.

• Monitor and evaluate strategic initiatives against customer objectives.

• Enhance safety performance through auditing, metric tracking, and risk escalation.

• Spearhead safety communications and support safety change-management programs.

• Assist operations in designing and executing continuous-improvement safety initiatives and assess their impact.

⛳️ Requirements

• Over 7 years of experience in strategy, tactics, development, and facilitation.

• A business degree is required; Logistics or Supply Chain is preferred.

• Proficient in English.

• Additional language skills are highly advantageous in a global context.

• Demonstrable end-to-end experience in sales, strategy, consulting, and supply chain.

• Excellent communication and interpersonal abilities.

• Exceptional organizational skills with the capacity to multitask and prioritize effectively.

• A project management mindset.

• Entrepreneurial spirit, self-motivated, and capable of thriving in a fast-paced, dynamic environment.

• Ability to work independently and proactively.

• Strategic and tactical thinking to facilitate cross-functional initiatives.

• Proficient in mediation, problem-solving, and quantitative analysis.

• Demonstrated interpersonal and leadership capabilities across various organizational levels and geographic locations.

• Competence in presenting at an executive level.

• Strong proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint.

• Proven success in meeting or surpassing goals.

• Willingness to travel domestically and internationally as needed.

• Ability to work in a mixed office and operational setting.

• Flexibility to accommodate regular travel or weekend/overnight shifts.

🏝️ Benefits

• Base pay range of $127,000-$159,000 USD annually.

• Benefits offerings with eligibility, coverage options, and plan details available through the DSV Benefits Showcase.

• Opportunities for regular travel.

• A global work environment fostering collaboration across regions.

• Equal employment opportunity and reasonable accommodation support.