Senior Cloud Engineer – SRE

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, and manage automation and tools aimed at minimizing operational toil.

• Collaborate to enhance reliability practices alongside Product and Engineering leaders.

• Engage in and continually refine the incident-management lifecycle, which encompasses detection, escalation, mitigation, communication, post-incident analysis, and corrective measures.

• Take part in a 12-hour follow-the-sun on-call rotation as a member of the Global SRE team.

• Leverage alert, incident, support, and SLO trends to promote proactive risk mitigation.

• Establish feedback mechanisms that link incident learnings to engineering standards, service maturity, product priorities, and vendor actions.

• Collaborate with application engineering teams to enhance developer experience and minimize toil.

• Verify that production-readiness standards are fulfilled prior to release stages.

• Offer SRE insights on capacity planning, resilience testing, game day exercises, disaster-recovery preparedness, and the modernization of outdated or fragile workloads.

• Document essential customer workflows, define health expectations, identify dependencies, and align reliability investments with business objectives.

• Engage in cross-team reliability initiatives and influence outcomes without direct authority.

• Cultivate strategic vendor relationships in observability, incident response, and cloud infrastructure.

• Embrace AI-assisted and agentic workflows for alert triage, incident resolution, postmortems, trend analysis, capacity planning, SLO evaluation, and self-service knowledge management.

• Ensure qualified human oversight for actions impacting production.

• Enhance service metadata, observability data, incident records, runbooks, architectural documentation, and the quality of corrective actions.

⛳️ Requirements

• Proven experience in a production-facing SRE role within a complex SaaS environment.

• Strong technical acumen across distributed systems, multi-cloud environments, Kubernetes, networking, infrastructure technologies, GitOps, and CI/CD.

• Experience in establishing and advancing SRE practices, including SLOs, error budgets, observability, capacity planning, incident response, and eliminating toil.

• Expertise in utilizing observability data to address high-severity incidents and conduct root-cause analysis during postmortems.

• Experience leading high-pressure incidents and effectively communicating with technical teams, executives, customer-facing stakeholders, and third-party vendors.

• A curious, respectful, and collaborative approach when discussing solutions, processes, and proposals.

🏝️ Benefits

• Eligibility for an incentive plan in addition to the base salary.

• Comprehensive benefits and perks for personal well-being (specific benefits vary by country; details available on the Global Benefits page).

• Reasonable accommodations provided during the application or recruitment process.