Senior Cloud Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and provide support for cloud infrastructure, platform services, and operational tools across various customer environments.

• Address incidents, service requests, alerts, and escalations; conduct triage, troubleshooting, service restoration, and ensure follow-through to resolution.

• Carry out provisioning, deprovisioning, access modifications, maintenance tasks, backup validation, patch management, and uphold platform hygiene.

• Manage compute, storage, networking, identity, security, and governance services across leading cloud providers.

• Adhere to ITSM processes for incident management, request fulfillment, change execution, escalation, documentation, and communication of status to customers.

• Engage in customer meetings, status calls, and service reviews to ensure alignment and satisfaction.

• Collaborate with Team Leads, Senior Cloud Engineers, architects, and service delivery teams.

• Assist in monitoring, alerting, tagging, policy management, cost visibility, and compliance-related tasks.

• Utilize scripting, automation, and AI tools to enhance consistency and minimize repetitive tasks.

• Participate in after-hours/on-call rotations and provide weekend support for significant incidents, maintenance windows, and approved changes.

• Take independent ownership of standard and moderately complex operational tasks and troubleshooting, escalating novel, high-risk, architecture-heavy, or major platform engineering tasks when necessary.

• Perform additional duties as assigned.

⛳️ Requirements

• At least 3+ years of experience in customer-facing IT infrastructure, cloud operations, systems administration, or managed services support.

• Practical experience with at least one major cloud platform, demonstrating strong operational skills in Azure, AWS, OCI, or GCP.

• Background in supporting incidents, requests, changes, or regular administration tasks in production environments.

• Familiarity with Windows and/or Linux server operations, identity and access management concepts, networking basics, and monitoring tools.

• Proficient in PowerShell, Python, Bash, infrastructure as code, CI/CD, or other automation tools relevant to cloud operations.

• Strong troubleshooting abilities, operational execution, and issue ownership in live production settings.

• Knowledgeable in identity and access management, RBAC, least privilege, security groups/firewall principles, DNS, and essential networking fundamentals.

• Acquainted with monitoring, alerting, logging, event response, and core ITSM practices.

• Capability to prioritize competing tickets and tasks while meeting commitments across multiple customers or workstreams.

• Excellent verbal and written communication skills, demonstrating professionalism.

• Strong focus on documentation and meticulous attention to detail.

• Ability to work independently, escalate matters appropriately, and collaborate effectively across teams.

• Willingness to travel as needed.

• Availability to participate in after-hours/on-call rotations and support weekend work when required.

• Must be a proactive self-starter, capable of working without continuous supervision.

• Relevant cloud, operations, or platform certifications are advantageous.

• Experience in managed services, consulting, or multi-customer support environments is preferred.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k) plan.

• Paid company holidays.

• Paid time off.

• Paid parental and caregiver leave.

• Opportunities for cross-department training and development.

• Sponsored certifications and credentials for ongoing learning.

• Access to a multi-million-dollar technology lab.

• Flexible remote work arrangement.