Senior Clinical Quality and Safety Specialist, RN

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate and address patient complaints related to clinical matters.

• Gather contextual information from patients, clinic staff, and healthcare providers.

• Coordinate cross-functional investigations involving radiology, patient experience, and provider teams.

• Triage and escalate concerns to ensure timely, empathetic, and comprehensive resolutions.

• Educate patients on medical history, scan results, and whole-body MRI procedures.

• Prepare and present complex cases for clinical quality review, offering evidence-based recommendations.

• Manage the internal incident reporting system and compile summaries of events.

• Lead or take part in root cause analyses to identify systemic issues and latent vulnerabilities.

• Translate findings from incidents into actionable risk-mitigation strategies.

• Ensure that safety tracking and incident resolutions adhere to regulatory and accreditation standards.

• Design, implement, and assess quality improvement initiatives.

• Monitor trends in safety and quality data and suggest preventive measures.

• Advocate for a fair and transparent safety culture.

• Train clinical and administrative staff on psychological safety and open incident reporting.

• Maintain secure records of quality activities, complaints, and incident investigations.

• Prepare monthly quality and safety reports for leadership, including trends, loop-closure metrics, and improvement opportunities.

⛳️ Requirements

• Current and valid multi-state licensure as a Registered Nurse (RN).

• Willingness and ability to obtain licensure in additional states as necessary.

• A minimum of 5 years of experience in an active clinical environment.

• At least 2 years of focused experience in clinical quality, patient safety, or risk management.

• Experience in MRI services, radiology, or oncology is highly desirable.

• Familiarity with and dedication to proactive care culture principles, systemic risk management, and human factors in healthcare safety.

• Exceptional analytical skills with a proven ability to convert safety data into actionable clinical workflows.

• Comfort in navigating ambiguity, scaling processes, and designing new systems in a rapidly growing health-tech environment.

• Excellent remote communication, interpersonal, and patient education abilities.

• Proficiency in video conferencing, Slack, Google Workspace, and email.

• Legally authorized to work in the United States at the time of hire without current or future employer visa sponsorship.

• Successful completion of a background check.

🏝️ Benefits

• Make a positive impact on people's lives and health.

• Enjoy free whole-body scans for each team member.

• Opportunities for growth and career development.

• Participate in weekly team gatherings to connect, share, and socialize.

• Flexible vacation policy.

• Commuter Benefits Plan covering transit and parking expenses.

• 401(k) retirement savings plan with pre-tax contributions; currently, no company matching contributions are offered.

• Comprehensive health, dental, vision, and mental health coverage for employees and their families.