Senior Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and sustain strong relationships with client stakeholders, acting as a trusted partner and advocate.

• Offer strategic insights that promote account growth and enhance performance.

• Recognize opportunities for program enhancement, innovation, and additional revenue generation in collaboration with Sales.

• Develop and oversee client roadmaps that outline milestones, testing strategies, optimization possibilities, and long-term goals.

• Manage the complete execution of marketing campaigns.

• Facilitate coordination among cross-functional teams for the launch of campaigns, creative development, asset implementation, audience targeting, and documentation.

• Create and manage project plans, timelines, and deliverables while identifying and addressing risks.

• Ensure alignment across internal teams and the delivery of high-quality client outputs.

• Act as the main point of contact for client communications, campaign updates, reporting, recommendations, revisions, and operational requests.

• Conduct weekly status calls, quarterly business reviews, and strategic planning sessions.

• Produce client-facing materials that convey performance, progress, and future opportunities.

• Maintain records of client activities, decisions, deliverables, and action items.

⛳️ Requirements

• Bachelor’s degree in Marketing, Advertising, Business, Communications, or a related field, or equivalent professional experience.

• Over 6 years of experience in digital advertising, account management, client services, project management, or a comparable client-facing position.

• Demonstrated ability to build, manage, and enhance relationships with stakeholders at all organizational levels.

• Proven track record of managing multiple complex projects in a fast-paced, deadline-oriented environment.

• Strong strategic thinking and problem-solving capabilities, with the ability to convert client objectives into actionable recommendations.

• Excellent organizational skills and attention to detail, enabling effective management of competing priorities.

• Outstanding written, verbal, presentation, and business communication abilities.

• Willingness to travel as necessary to support client meetings, business reviews, and company events.

• Preferred: Experience working in a cross-functional setting that includes Sales, Operations, Creative, Analytics, and Product teams.

• Preferred: Capability to analyze campaign performance and pinpoint opportunities for optimization and growth.

• Preferred: Experience presenting to executive-level stakeholders.

🏝️ Benefits

• Unlimited PTO.

• Comprehensive medical, dental, and vision coverage.

• Employee Equity and Stock Purchase Plan.

• Employee Discounts.

• Virtual Wellness Classes.

• Pet Insurance.