Senior Client Success Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Establish and nurture robust, long-lasting relationships with a designated portfolio of clients.

• Act as the main point of contact for client inquiries, concerns, and escalations.

• Assess client satisfaction and implement enhancements as required.

• Promote product/service engagement through education, recommendations, and best practices.

• Track client health and engagement metrics, identifying potential risks and opportunities.

• Formulate and implement retention strategies to boost client loyalty and minimize churn.

• Facilitate client check-ins, success reviews, and feedback sessions.

• Advocate for client needs internally with product, support, and sales teams.

• Assist with onboarding and training initiatives.

• Recognize and cultivate upselling and cross-selling opportunities.

• Keep precise records of account activity and engagement within CRM systems.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

• Over 3 years of experience in account management, client services, or a similar capacity.

• Excellent interpersonal and communication abilities, both written and verbal.

• Capability to manage multiple accounts and projects concurrently.

• Proficient in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

• A problem-solving mindset paired with a customer-first approach.

🏝️ Benefits

• An inclusive employer dedicated to diversity, equity, and inclusion.

• Employee resource groups available.

• Customized resources to support the potential of each individual.

• A people-first, connected workplace community.