Senior Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the entire post-sale client relationship from the implementation phase through to renewal and expansion.

• Facilitate active implementations starting from the sales handoff until the go-live stage.

• Oversee project plans, critical paths, and client-facing communications from kickoff to launch.

• Identify implementation risks, propose solutions, and ensure internal teams adhere to timelines.

• Monitor adoption and engagement from launch day, providing recommendations to boost engagement levels.

• Develop implementation playbooks tailored to each launch.

• Cultivate executive relationships for assigned accounts and maintain stakeholder mapping.

• Conduct quarterly business reviews and present program performance metrics.

• Track adoption, engagement, and clinical outcomes across the entire portfolio.

• Lead renewal and expansion discussions while assisting Sales in closing deals.

• Establish the post-launch operating model, which includes a QBR framework, adoption tracking, and account health reporting.

⛳️ Requirements

• A minimum of 8 years in client delivery or client success within the healthcare or health tech sectors.

• Experience encompassing both implementation and account management roles.

• Proven track record of managing enterprise client relationships at the executive level, including conducting QBRs and renewal discussions.

• Experience executing complex, cross-functional implementations based on a project plan while the playbook was still being developed.

• Capability to manage a portfolio of accounts at various lifecycle stages simultaneously, balancing competing priorities with limited support.

• Experience in an early-stage or scaling organization, defining the scope as the role evolved.

• Proficient in presenting program performance to executives in health plans.

• Expertise in managing complex, multi-stakeholder implementations in the healthcare or health tech industry.

• Ability to convey challenging updates directly, maintain scope boundaries, and outline clear next steps.

• Must complete employment eligibility verification via E-Verify.

• Required to provide application materials, including a resume, LinkedIn profile, and location details.

• Disclosure of visa transfer or sponsorship status is mandatory.

🏝️ Benefits

• Equity options.

• Performance-based bonuses.

• Comprehensive healthcare coverage.

• Vision and dental insurance.

• 401K retirement plan.

• Unlimited paid time off (PTO).

• Parental leave benefits.

• Significant opportunities for broad ownership and professional growth.

• Direct interaction with executives at leading technology and healthcare organizations.

• AI-driven healthcare solutions that significantly impact patient care.