Senior Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary relationship manager for a designated client portfolio encompassing activation, adoption, renewal, and expansion.

• Lead strategic business reviews and updates for executives.

• Align Veradigm's offerings with the client's business objectives and strategic ambitions.

• Proactively oversee client health and pinpoint accounts that may be at risk.

• Develop recovery plans and orchestrate cross-functional responses.

• Spot cross-sell and upsell opportunities, document them in Salesforce, and collaborate with the Sales team.

• Oversee the renewal process and ensure visibility into future forecasts.

• Implement retention strategies to safeguard and enhance portfolio revenue.

• Address escalated support, contractual, and financial challenges.

• Serve as the main internal representative for client requirements.

⛳️ Requirements

• Candidates for North American based roles must have legal authorization to work in the United States or Canada.

• Visa sponsorship is not available for this position.

• Verification of employment eligibility is mandatory as a condition of employment.

• Proven experience in managing client portfolios and the complete client lifecycle.

• Experience in conducting client business reviews and delivering executive updates.

• Familiarity with managing client health, recovery plans, renewals, retention, as well as cross-sell and upsell opportunities.

• Proficient in documenting opportunities within Salesforce.

• Capability to resolve escalated support, contractual, and financial issues effectively.

🏝️ Benefits

• Holidays

• Vacation

• Medical insurance

• Dental insurance

• Vision insurance

• Company-paid life insurance

• Retirement savings

• Professional development tools and flexibility

• Equal employment opportunity and affirmative action