Senior Client Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of up to 100 key Business Network customer accounts.

• Act as the main point of contact to enhance customer satisfaction, retention, account expansion, and foster long-term relationships.

• Discover and pursue opportunities for upselling, cross-selling, and expanding existing accounts.

• Ensure accurate customer data and revenue forecasts for accounts.

• Negotiate contract renewals and review customer agreements.

• Address requests for cancellations and credits.

• Resolve customer concerns through collaboration and taking ownership of issues.

• Collaborate with Professional Services, Cloud Service Management, Customer Support, and Sales teams.

• Meet customer success metrics and transition larger sales opportunities to field sales representatives.

• Develop and manage community revenue initiatives with major retail organizations.

• Encourage customer participation in OpenText World and industry conferences.

• Keep abreast of OpenText solutions, industry developments, B2B, B2C, EDI, and data synchronization trends.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Over 10 years of professional experience, including 3–5 years in account management, customer success, relationship management, or sales roles.

• Strong knowledge of the retail sector, including supply chain, EDI, B2B transactions, and data synchronization.

• Demonstrated success in managing and nurturing customer relationships, driving renewals, reducing cancellations, and identifying upsell prospects within existing accounts.

• Experience in account planning, revenue forecasting, contract negotiations, and addressing complex customer issues.

• Exceptional communication, presentation, relationship-building, and organizational abilities.

• Capability to influence stakeholders and juggle multiple priorities effectively.

• Proficient in Microsoft Office and CRM/sales systems, with a preference for Salesforce.

• Ability to work autonomously in a dynamic environment.

🏝️ Benefits

• Comprehensive benefits package promoting physical, emotional, and financial wellness.

• Opportunities for variable and commission compensation for eligible positions.

• Vacation entitlement.

• Paid time off.

• Bonuses or commissions may be available for residents of California/eligible roles.

• Reasonable accommodations provided during the application or recruitment process.

• A respectful and empowering work environment.

• Opportunities for personal growth.